Anti-Social Behaviour Officer

Sovereign Network Group; Thatcham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays (with

Chance to buy or sell holiday as part

3 wellbeing days and 2 volunteering

Matched pension up to 12%

Life cover at 4x salary

Private medical insurance options

Wellbeing discounts, gym memberships,

24/7 virtual GP service

Job summary

Sovereign Network Group in Oxfordshire is seeking an Anti Social Behaviour Officer to join our Housing Team. You will manage your own caseload and work with housing colleagues to tackle hate crime, nuisance and ASB, building effective relationships with external agencies such as police and legal advisors.

The role is hybrid, permanent, full-time, requiring a full UK driving licence and access to your own car to visit customers. We offer a supportive team and development opportunities.

Qualifications

• ASB housing management experience or transferable customer-facing experience.
• Experience dealing with challenging behaviour and resolving conflict.
• Strong communication skills with customers in a demanding environment.
• Self-motivated and highly organised.
• Strong IT skills including MS Office.
• Ability to establish, develop and maintain effective working relationships with colleagues, contractors and partnering agencies.

Responsibilities

• Manage your own caseload and work with housing management colleagues to tackle hate crime, nuisance and anti-social behaviour.
• Develop effective working relationships with external agencies, including the police and legal advisors.
• Contribute to creating a safe and inclusive community for customers.
• Visit customers; travel as required for the role.
• Provide support within a busy, collaborative housing team.

Skills

ASB experience

Conflict resolution

Communication skills

Self-motivation & organisation

Customer service

Tools

MS Office

Driving licence

Job description

Salary: £32,000.00 - £40,000.00 Per year

Job Description

We are looking for an Anti Social Behaviour Officer to join our Housing Team in Oxfordshire, to contribute to developing a safe and inclusive community for our customers. In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour. You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors. You'll make a big difference to people's lives within an experienced, supportive and supported team.

What you’ll need:

• Ideally, you’ll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
• Experience of dealing with challenging behaviour and resolving conflict
• Strong communication skills with previous experience of working with customers in a demanding environment
• The ability to be self‑motivated and highly organised
• Strong IT skills including MS Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

This is a hybrid role where you’ll work from the comfort of your own home, the Newbury office and out with our customers. The role is permanent, and you’ll be working full time. You’ll need a full UK driving licence and access to your own car, as the role involves visiting customers.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Please note a Basic DBS check will be undertaken for the successful candidate.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Working for us is so much more than just a job. Whatever you role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives