ASB Officer

Niyaa People Ltd; Exeter; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension scheme with employer employer

Life assurance

Private medical, dental and critical-"

Dis/discounted gym membership

24/7 virtual GP access

Training and career development

Job summary

Niyaa People Ltd is recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour Officer. You will manage your own caseload of ASB, nuisance and hate crime cases, coordinating with customers and partner agencies to achieve positive outcomes and create safer communities.

This is a hybrid role with home working, office attendance and community visits across Devon. We’re looking for experience in housing, policing, community safety or other transferable customer-facing

Qualifications

• Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution.
• Background in housing, policing, community safety, enforcement or another transferable customer-facing role.
• Strong communication skills and ability to build positive relationships with customers and partner agencies.
• Ability to manage your own workload, prioritise effectively and work independently.
• Good IT skills and attention to detail when maintaining case records.
• Willingness to learn and develop, with training provided.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution.
• Investigate complaints, gather evidence and identify appropriate actions.
• Support customers affected by ASB and maintain regular communication throughout cases.
• Work collaboratively with internal teams, police, local authorities, legal teams and external agencies.
• Maintain accurate case records, reports and documentation.
• Attend customer visits, meetings and case reviews across Devon.
• Support legal action where required and ensure cases are progressed effectively.
• Contribute to creating safe, inclusive and sustainable communities.

Skills

Communication skills

Conflict resolution

Investigations

Relationship building

IT skills

Full UK driving licence

Job description

We're recruiting on behalf of a well-established housing provider for anAnti-SocialBehaviour (ASB) Officer. This is an excellent opportunity for someone with experience inhousing, policing, community safety, enforcement, or another customer-focused role involving anti-social behaviour, investigations or conflict resolution.

If you're personable, organised and keen to develop, full training and ongoing support will be provided.

The Role:

You’ll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is ahybrid role, combining home working, office attendance and community visits acrossDevon. You’ll manage your own diary, planning customer visits, investigations and meetings effectively.

Key Responsibilities of an ASB Officer:

• Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution.
• Investigate complaints, gather evidence and identify appropriate actions.
• Support customers affected by ASB and maintain regular communication throughout cases.
• Work collaboratively with internal teams, police, local authorities, legal teams and external agencies.
• Maintain accurate case records, reports and documentation.
• Attend customer visits, meetings and case reviews across Devon.
• Support legal action where required and ensure cases are progressed effectively.
• Contribute to creating safe, inclusive and sustainable communities.

What We’re Looking For:

• Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution.
• Background in housing, policing, community safety, enforcement or another transferable customer-facing role.
• Strong communication skills with the ability to build positive relationships with customers and partner agencies.
• Ability to manage your own workload, prioritise effectively and work independently.
• Good IT skills and attention to detail when maintaining case records.
• A willingness to learn and develop, with training provided.
• Full UK driving licence and access to your own vehicle.
• Flexibility to travel across Devon for customer visits and meetings.

Benefits:

• Salary of £32,000-£40,000 per annum.
• Hybrid and flexible working.
• 25 days holiday plus bank holidays, increasing with service.
• Option to buy or sell annual leave.
• Additional wellbeing and paid volunteering days.
• Pension scheme with employer contributions up to 12%.
• Life assurance.
• Enhanced family leave.
• Private medical, dental and critical illness insurance options.
• Discounted gym membership.
• 24/7 virtual GP access.
• Training, support and career development opportunities.

If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you.