Anti Social Behaviour Officer

Ipswich Borough Council; Ipswich; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Ipswich Borough Council is seeking an Anti-Social Behaviour Officer to manage a caseload of ASB, nuisance and tenancy issues within Housing, working as part of a small team to reach satisfactory conclusions.

You will support the manager, use IT tools, analyse data and contribute to service improvements. The role requires A level standard or equivalent and several years' tenancy/ASB experience, plus knowledge of housing law and strong communication skills.

Qualifications

• A level or equivalent educational standard required.
• Experience in tenancy management or ASB in social housing is essential.
• Evidence of continuous professional development and relevant experience.

Responsibilities

• Manage ASB cases and tenancy issues from intake to resolution.
• Represent the service at internal and external meetings.
• Analyse data and trends to improve service delivery.

Skills

Customer focus

Negotiation skills

Analytical thinking

Empathy and tact

Communication skills

Education

A level standard or equivalent

Tools

Windows based packages

Job description

To effectively manage, as part of a team, a caseload of Housing's anti-social behaviour

(ASB), nuisance, hate crime and other related tenancy issues to a satisfactory conclusion. To

support the manager in the development of the service

'A' level standard orequivalent and3 years' experience - workingin a Tenancy Management orASB role in social housingHousing relatedqualification or equivalentEvidence of continuousprofessional developmentApplicationRelevantexperienceExperience of working in acustomer focussedenvironmentExperience in asimilar/related fieldExperience of analysing andapplying appropriateprocedures to providesolutionsProven experience ofanalysing and applying the relevant approaches from arange of methods to addressnuisance problems, neighbour disputes and antisocial behaviourExperience of ASB casemanagement through allstages of the processincluding the legal processUnderstand the importance ofadherence to Tenancyconditions for our tenants anddemonstrate the ability to agree suitable resolutionsActive involvement in thedevelopment andimplementation of serviceimprovements. For example,projects, analysing data andtrends to contributesuggestions to improve theserviceAbility to represent theservice at internal andexternal meetings as well asduring a range of otherconsultationsApplication andinterviewExperience of communicating often complex information ina straightforward and easilyunderstandable mannerappropriate to the ability ofthe recipientProven ability to advise,persuade and negotiate on a variety of housing relatedmatters with tenants andother partiesSpecialistknowledgeEvidence of IT skills,including Windows basedpackagesKnowledge of secure andintroductory tenancies andtheir managementKnowledge of relevantlegislation and best practicein relation to the managementof ASB related casesKnowledge of the courtprocess in relation to ASBand tenancy related casesKnowledge of where SocialHousing and ASBmanagement fits into thecurrent Government agendaWider knowledge ofHousing LawApplication andinterviewPersonal skillsAbility to show empathy, usepersuasion, negotiation andtact in a wide range ofcircumstancesTo be able to use owninitiative in making decisionsin relation to issues ofmanaging ASB, tenancy, andestate managementAbility to work both alone andas part of a supportive teamDemonstrate effective timemanagement andprioritisation skillsAbility to analyse and applyappropriate actions in relationto case management, law,process and procedure, andbest practiceApplication,interview andtestingAbility to organise workloads4-12 weeks aheadSpecial workingconditionsFull driving licenceEnhanced DBS checkAbility to climb stairs

Proud member of the Disability Confident employer scheme

Anti Social Behaviour Officer

Company: Ipswich Borough Council

Salary: £34,237 to £36,581 a year

Hours: Full-time

Location: Ipswich, IP1 2DE

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 11 Nov 2026

Closing date: 29 Nov 2026

Summary

To effectively manage, as part of a team, a caseload of Housing's anti-social behaviour

(ASB), nuisance, hate crime and other related tenancy issues to a satisfactory conclusion. To

support the manager in the development of the service

Essential requirements

'A' level standard orequivalent and3 years' experience - workingin a Tenancy Management orASB role in social housingHousing relatedqualification or equivalentEvidence of continuousprofessional developmentApplicationRelevantexperienceExperience of working in acustomer focussedenvironmentExperience in asimilar/related fieldExperience of analysing andapplying appropriateprocedures to providesolutionsProven experience ofanalysing and applying the relevant approaches from arange of methods to addressnuisance problems, neighbour disputes and antisocial behaviourExperience of ASB casemanagement through allstages of the processincluding the legal processUnderstand the importance ofadherence to Tenancyconditions for our tenants anddemonstrate the ability to agree suitable resolutionsActive involvement in thedevelopment andimplementation of serviceimprovements. For example,projects, analysing data andtrends to contributesuggestions to improve theserviceAbility to represent theservice at internal andexternal meetings as well asduring a range of otherconsultationsApplication andinterviewExperience of communicating often complex information ina straightforward and easilyunderstandable mannerappropriate to the ability ofthe recipientProven ability to advise,persuade and negotiate on a variety of housing relatedmatters with tenants andother partiesSpecialistknowledgeEvidence of IT skills,including Windows basedpackagesKnowledge of secure andintroductory tenancies andtheir managementKnowledge of relevantlegislation and best practicein relation to the managementof ASB related casesKnowledge of the courtprocess in relation to ASBand tenancy related casesKnowledge of where SocialHousing and ASBmanagement fits into thecurrent Government agendaWider knowledge ofHousing LawApplication andinterviewPersonal skillsAbility to show empathy, usepersuasion, negotiation andtact in a wide range ofcircumstancesTo be able to use owninitiative in making decisionsin relation to issues ofmanaging ASB, tenancy, andestate managementAbility to work both alone andas part of a supportive teamDemonstrate effective timemanagement andprioritisation skillsAbility to analyse and applyappropriate actions in relationto case management, law,process and procedure, andbest practiceApplication,interview andtestingAbility to organise workloads4-12 weeks aheadSpecial workingconditionsFull driving licenceEnhanced DBS checkAbility to climb stairs

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.