ASB Officer

Carrington West; Lenham; Presencial; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

Carrington West is seeking an experienced Anti-Social Behaviour (ASB) Officer to support a busy social housing service. You will manage a caseload from initial investigation through to resolution, investigating reports of nuisance, harassment, and other tenancy-related ASB.

You will gather evidence, prepare witness statements, and take enforcement action including injunctions and possession proceedings, working with residents, police, and partner agencies to resolve complex cases while

Formación

• Previous experience as an ASB Officer or in a housing enforcement role.
• Experience independently managing complex ASB investigations and enforcement cases.
• Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014 and housing legislation.
• Experience preparing legal documents, witness statements and evidence for injunctions and possession proceedings.
• Knowledge of tenancy enforcement, safeguarding procedures and multi-agency case management.
• Experience using housing management systems and maintaining accurate case records.

Responsabilidades

• Manage a caseload of ASB cases from initial investigation through to resolution.
• Investigate reports of nuisance, harassment, intimidation, hate crime and other tenancy-related ASB.
• Gather evidence, conduct interviews, prepare witness statements and maintain case records.
• Take enforcement action including warning letters, injunctions and possession proceedings.
• Prepare legal case files and witness statements, working with legal teams and attending court when required.
• Work with police, community safety teams, safeguarding services and partner agencies to resolve complex cases.
• Support victims and vulnerable residents, completing risk assessments and safeguarding measures.
• Monitor tenancy breaches and progress cases in line with housing policies and legislation.

Conocimientos

Case management

Investigation

Enforcement actions

Witness statements

Multi-agency collaboration

Herramientas

Housing management systems

Descripción del empleo

We are currently recruiting for an experienced Anti-Social Behaviour (ASB) Officer to support a busy social housing service. The successful candidate will manage a caseload of anti-social behaviour cases, investigate complaints, take appropriate enforcement action and work with residents and partner agencies to resolve complex tenancy-related issues.

• Manage a caseload of anti-social behaviour (ASB) cases, from initial investigation through to resolution.
• Investigate reports of nuisance, harassment, intimidation, hate crime and other tenancy-related ASB.
• Gather evidence, conduct interviews, prepare witness statements and maintain accurate case records.
• Take appropriate enforcement action, including warning letters, Acceptable Behaviour Contracts, injunctions and possession proceedings.
• Prepare legal case files and witness statements, working closely with legal teams and attending court where required.
• Work with the police, community safety teams, safeguarding services and other partner agencies to resolve complex cases.
• Support victims and vulnerable residents, completing risk assessments and implementing appropriate safeguarding measures.
• Monitor tenancy breaches and ensure cases are progressed in accordance with housing policies and relevant legislation.

Key Requirements

• Previous experience working as an ASB Officer or in a similar housing enforcement role within a local authority or housing association.
• Experience independently managing complex ASB investigations and enforcement cases.
• Strong working knowledge of the Anti-social Behaviour, Crime and Policing Act 2014 and relevant housing legislation.
• Experience preparing legal documentation, witness statements and evidence for injunctions and possession proceedings.
• Knowledge of tenancy enforcement, safeguarding procedures and multi-agency case management.
• Experience using housing management systems and maintaining accurate case records.