ASB & Housing Solutions Officer (Hybrid Remote)

Ipswich Borough Council; Ipswich; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Ipswich Borough Council is seeking an Anti-Social Behaviour Officer to manage a caseload of ASB, nuisance and tenancy issues within Housing, working as part of a small team to reach satisfactory conclusions.

You will support the manager, use IT tools, analyse data and contribute to service improvements. The role requires A level standard or equivalent and several years' tenancy/ASB experience, plus knowledge of housing law and strong communication skills.

Qualifications

• A level or equivalent educational standard required.
• Experience in tenancy management or ASB in social housing is essential.
• Evidence of continuous professional development and relevant experience.

Responsibilities

• Manage ASB cases and tenancy issues from intake to resolution.
• Represent the service at internal and external meetings.
• Analyse data and trends to improve service delivery.

Skills

Customer focus

Negotiation skills

Analytical thinking

Empathy and tact

Communication skills

Education

A level standard or equivalent

Tools

Windows based packages

Job description

Ipswich Borough Council is seeking an Anti-Social Behaviour Officer to manage a caseload of ASB, nuisance and tenancy issues within Housing, working as part of a small team to reach satisfactory conclusions.

You will support the manager, use IT tools, analyse data and contribute to service improvements. The role requires A level standard or equivalent and several years' tenancy/ASB experience, plus knowledge of housing law and strong communication skills.