Housing ASB Team Manager

Bristol City Council; West of England; Híbrido; GBP 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Local Government Pension scheme

Generous annual leave

Descripción de la vacante

Bristol City Council is seeking an Anti-Social Behaviour Team Manager in Bristol. You will lead the ASB team, oversee complex casework, and drive transformation to improve outcomes for residents and communities.

The role requires strong leadership, partnership-working and data-driven service improvements to meet regulatory standards. You will work within Housing Management, with hybrid working arrangements and a commitment to safeguarding residents and delivering safe neighbourhoods.

Formación

• Significant experience managing anti-social behaviour services and complex casework.
• Strong leadership and people management skills with a proven ability to motivate, coach and develop teams.
• Experience leading service improvement and managing change.
• Excellent knowledge of housing, tenancy and ASB legislation.
• Strong partnership-working and influencing skills.
• The ability to use data, insight and resident feedback to drive performance and improve outcomes.
• A commitment to delivering outstanding services for residents and communities.

Responsabilidades

• Lead, motivate and develop a high-performing ASB team.
• Oversee complex, sensitive and high-risk cases.
• Drive service improvement and transformation activity.
• Strengthen partnership working across the city.
• Use performance information, customer insight and resident feedback to improve outcomes.
• Ensure compliance with legislative and regulatory requirements.
• Support the delivery of safe, well-managed neighbourhoods where residents can thrive.

Conocimientos

Leadership & people management

ASB case management

Data analysis & insights

Partnership working & influencing

Change management

Descripción del empleo

Reference: 115175

Posted: 2026-11-04

Closing date: 2026-11-15

Location: Bristol

Salary: 49817

About the role

Working at the heart of our Housing Management team you will help improve resident confidence, strengthen partnerships and ensure we achieve better outcomes for communities across Bristol. This is a genuine opportunity to influence how services are designed, delivered and improved, while leading a dedicated team committed to making a positive difference.

We’re looking for an exceptional Anti-Social Behaviour Team Manager to lead this important service and play a key role in delivering our ASB Action Plan.

Lead, motivate and develop a high-performing ASB team. Oversee complex, sensitive and high-risk cases. Drive service improvement and transformation activity. Strengthen partnership working across the city. Use performance information, customer insight and resident feedback to improve outcomes. Ensure compliance with legislative and regulatory requirements. Support the delivery of safe, well-managed neighbourhoods where residents can thrive.

The role is central to our ambition to improve resident confidence, deliver excellent landlord services and meet the expectations of the Regulator of Social Housing's consumer standards.

About you

• Significant experience managing anti-social behaviour services and complex casework.
• Strong leadership and people management skills with a proven ability to motivate, coach and develop teams.
• Experience leading service improvement and managing change.
• Excellent knowledge of housing, tenancy and ASB legislation.
• Strong partnership-working and influencing skills.
• The ability to use data, insight and resident feedback to drive performance and improve outcomes.
• A commitment to delivering outstanding services for residents and communities.
• Most importantly, you'll share our belief that everyone deserves to feel safe in their home and neighbourhood.
• Bristol City Council are not offering sponsorship for this role.
• Please note that this role is subject to a Basic DBS Check.

Why Bristol City Council?

Housing Management in Bristol is on an exciting journey of transformation.We're investing in our services, strengthening our leadership and focusing relentlessly on what matters most: delivering better outcomes for residents.

Through our ASB Action Plan, we're building a more effective, accountable and resident-focused service that responds to community concerns and helps create safer neighbourhoods across the city.

Benefits

• mixing both home and office working.Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance.

For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice.

For more information about the role please contact Bristol City Council.

In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We’re a Disability Confident employer which means we value recruiting and retaining disabled people.

Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview.

We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Interviews will be held in person 20 November in Bristol.

Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.