Sheltered Housing Team Leader

Ipswich Borough Council; Ipswich; Presencial; GBP 40 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Disability Confident employer scheme

Resumo da oferta

Ipswich Borough Council is seeking a Sheltered Housing Team Leader to guide a team of Scheme Managers, Weekend Visitors and Cleaners, ensuring tenants receive a high-quality service that promotes independence, wellbeing and community living.

You will manage day-to-day operations across sheltered housing schemes, monitor performance and budgets, and work with partner agencies to support vulnerable tenants.

Qualificações

• Minimum 3 years experience working with older persons in a housing and/or social care related field.
• Experience managing staff, staff supervision, sickness and appraisal.
• Experience with the management of staff rotas and budget management.
• Knowledge of health and safety legislation/issues.
• Experience of rent recovery and tenancy management.
• Ability to advocate on behalf of customer and staff groups.
• Knowledge of social housing legislation and tenancy related rules.
• Experience with inter-agency working and court/process related matters.

Responsabilidades

• Provide day-to-day operational management and professional support to staff across sheltered housing schemes.
• Lead and support a team including Scheme Managers, Weekend Visitors and Cleaners.
• Monitor performance, manage budgets and ensure the service meets tenants' needs.
• Represent the service at internal and external meetings and during tenant consultation services.

Conhecimentos

Staff leadership

Budget management

Tenant support

Social housing law

Inter-agency collaboration

IT systems

Communication skills

Confidentiality

Advocacy

Descrição da oferta de emprego

We are looking for an enthusiastic and motivated Sheltered Housing Team Leader to join our busy Sheltered Housing Service. This is an exciting opportunity to lead and support a team of Scheme Managers, Weekend Visitors and Cleaners, ensuring tenants receive a high-quality service that promotes independence, wellbeing and community living.

Section 2:

As Team Leader, you will provide day-to-day operational management and professional support to staff working across our sheltered housing schemes. You will play a key role in delivering excellent housing management services, supporting vulnerable tenants, monitoring performance, managing budgets and ensuring the service continues to meet the needs of our tenants.

Relevant experience/skillsMinimum 3 years experience of working with older persons in a housing and/or social care related field.Experience of managing staff, staff supervision, sickness and appraisalExperience with the management of staff rotas.Knowledge of health and safety legislation/issuesExperience of budget managementExperience of working with challenging and vulnerable customers.Experience of representing a service at internal and external meetings as well as during a range of tenant consultation services.Proven experience of analysing and applying the relevant procedures and legislation to deal with and resolve tenancy management issues.Experience of a rent recovery process.Experience of lone working and decision making on own initiative.Dealing with difficult situations that cannot be solved by Scheme Managers

Application form / InterviewSPECIALIST KNOWLEDGEAbility to advocate on behalf of customer and staff groups Application form / InterviewJOB RELATED SKILLSGood organizational skillsAbility to influence, negotiate and lead a group of staff, as well as use of influencing and negotiation skills in relation to inter-agency workingKnowledge of social housing legislation/guidelines/issuesCompetent in the use of IT systems including Windows based packages and housing management softwareKnowledge of tenancies and their managementKnowledge of current welfare and housing benefitsKnowledge of where Social Housing fits into the current Government agendaKnowledge of Landlord & Tenant Law and other relevant sections of housing legislation.Experience of the Court process and understanding of the Civil procedure rules including coroner’s court.Understanding of budget managementUnderstanding of the need for maintaining high standards of confidentialityAbility to advocate on behalf of customer and staff groupsAbility to summarise essential informationUnderstanding the benefit system in relation to Service Charges.

Personal skillsExperience of communicating often complex information in a straightforward and easily understandable manner appropriate to the ability of the recipientProven ability to advise, persuade and negotiate on a variety of housing related matters with tenants and other partiesTo be able to use own initiative in making decisions in relation to issues of tenancy and estate management in often difficult circumstancesUnderstand the importance of money management for our tenants and demonstrate the ability to agree a payment scheduleAbility to show empathy, use persuasion, negotiation, and tact in a wide range of circumstancesAbility to work both alone and as part of a large and supportive teamAbility to organise workloads 4-12 weeks ahead

Other requisitesFull driving licenceAgile working in various locationsLone workingRequirement to attend occasional evening meetingsYou may be carried upon to respond to emergency calls when off duty

Proud member of the Disability Confident employer scheme

Sheltered Housing Team Leader

Company: Ipswich Borough Council

Salary: £40,444 to £42,123 a year

Hours: Full-time

Location: Ipswich, IP1 2DE

Working pattern: On-site

Job type: Permanent

Posting date: 4 Nov 2026

Closing date: 18 Nov 2026

Summary

We are looking for an enthusiastic and motivated Sheltered Housing Team Leader to join our busy Sheltered Housing Service. This is an exciting opportunity to lead and support a team of Scheme Managers, Weekend Visitors and Cleaners, ensuring tenants receive a high-quality service that promotes independence, wellbeing and community living.

Section 2:

As Team Leader, you will provide day-to-day operational management and professional support to staff working across our sheltered housing schemes. You will play a key role in delivering excellent housing management services, supporting vulnerable tenants, monitoring performance, managing budgets and ensuring the service continues to meet the needs of our tenants.

Essential requirements

Relevant experience/skillsMinimum 3 years experience of working with older persons in a housing and/or social care related field.Experience of managing staff, staff supervision, sickness and appraisalExperience with the management of staff rotas.Knowledge of health and safety legislation/issuesExperience of budget managementExperience of working with challenging and vulnerable customers.Experience of representing a service at internal and external meetings as well as during a range of tenant consultation services.Proven experience of analysing and applying the relevant procedures and legislation to deal with and resolve tenancy management issues.Experience of a rent recovery process.Experience of lone working and decision making on own initiative.Dealing with difficult situations that cannot be solved by Scheme Managers

Application form / InterviewSPECIALIST KNOWLEDGEAbility to advocate on behalf of customer and staff groups Application form / InterviewJOB RELATED SKILLSGood organizational skillsAbility to influence, negotiate and lead a group of staff, as well as use of influencing and negotiation skills in relation to inter-agency workingKnowledge of social housing legislation/guidelines/issuesCompetent in the use of IT systems including Windows based packages and housing management softwareKnowledge of tenancies and their managementKnowledge of current welfare and housing benefitsKnowledge of where Social Housing fits into the current Government agendaKnowledge of Landlord & Tenant Law and other relevant sections of housing legislation.Experience of the Court process and understanding of the Civil procedure rules including coroner’s court.Understanding of budget managementUnderstanding of the need for maintaining high standards of confidentialityAbility to advocate on behalf of customer and staff groupsAbility to summarise essential informationUnderstanding the benefit system in relation to Service Charges.

Personal skillsExperience of communicating often complex information in a straightforward and easily understandable manner appropriate to the ability of the recipientProven ability to advise, persuade and negotiate on a variety of housing related matters with tenants and other partiesTo be able to use own initiative in making decisions in relation to issues of tenancy and estate management in often difficult circumstancesUnderstand the importance of money management for our tenants and demonstrate the ability to agree a payment scheduleAbility to show empathy, use persuasion, negotiation, and tact in a wide range of circumstancesAbility to work both alone and as part of a large and supportive teamAbility to organise workloads 4-12 weeks ahead

Other requisitesFull driving licenceAgile working in various locationsLone workingRequirement to attend occasional evening meetingsYou may be carried upon to respond to emergency calls when off duty

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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