ASB officer

G2 Recruitment Group Limited; Hertford; On-site; GBP 26,000 - 38,000; Full time

Job summary

G2 Recruitment Group Limited seeks anexperienced Anti-Social Behaviour Officer to join a busy housing team. You will investigate and resolve ASB, tenancy breaches, and neighbourhood disputes, helping to create safer communities.

Key responsibilities include managing caseloads, interviewing stakeholders, gathering evidence, developing action plans, and collaborating with police and safeguarding teams. Experience in housing and legal processes is essential.

Qualifications

• Experience managing ASB cases in housing contexts.
• Knowledge of ASB legislation and tenancy enforcement.
• Experience preparing case files and supporting court action.

Responsibilities

• Manage a caseload of ASB, nuisance and tenancy breach cases from initial complaint to resolution.
• Investigate ASB using victim-centred and evidence-based approaches.
• Conduct interviews with complainants, witnesses and alleged perpetrators.
• Gather and assess evidence including witness statements, CCTV, diaries and reports.
• Develop and implement action plans to resolve cases and support vulnerable residents.
• Work with local authorities, police, and external agencies.
• Prepare legal documents and attend court hearings when required.

Skills

ASB case management

Legislation knowledge

Legal documentation

Court action support

Communication skills

Partnership working

Education

CIH qualification

Housing-related qualification

Tools

Microsoft Office

Housing management systems

Job description

We are seeking an experienced and proactive Anti-Social Behaviour (ASB) Officer to join a busy housing team. You will be responsible for investigating and resolving reports of anti-social behaviour, tenancy breaches, and neighbourhood disputes, helping to create safer and more sustainable communities.

Key Responsibilities

• Manage a caseload of ASB, nuisance, harassment, and tenancy breach cases from initial complaint through to resolution.
• Investigate reports of anti-social behaviour using a victim-centred and evidence-based approach.
• Conduct interviews with complainants, witnesses, and alleged perpetrators.
• Gather and assess evidence including witness statements, CCTV footage, diary sheets, and professional reports.
• Develop and implement action plans to resolve cases and support vulnerable residents.
• Work closely with local authorities, police, legal teams, support agencies, and community organisations.
• Prepare legal documentation and attend court hearings where required.
• Issue warnings, notices, injunctions, and take enforcement action in line with legislation and organisational policies.
• Ensure accurate case recording and maintain detailed records on housing management systems.
• Identify safeguarding concerns and make appropriate referrals.

Essential Experience & Skills

• Previous experience managing ASB cases within a housing association, local authority, or social housing environment.
• Strong knowledge of ASB legislation, housing law, and tenancy enforcement.
• Experience preparing legal case files and supporting court action.
• Ability to manage complex caseloads and prioritise workloads effectively.
• Excellent communication, negotiation, and conflict resolution skills.
• Experience working in partnership with police, safeguarding teams, and external agencies.
• Proficient in housing management systems and Microsoft Office.

Desirable

• CIH qualification or equivalent housing-related qualification.
• Knowledge of safeguarding practices and domestic abuse procedures.
• Experience with mediation and early intervention techniques.

Key Words for CV-Library Search

ASB Officer | Anti-Social Behaviour Officer | Neighbourhood Officer | Housing Officer | Tenancy Enforcement Officer | Community Safety Officer | Tenancy Management Officer | Housing Management Officer | Enforcement Officer | ASB Caseworker