Anthropologie Trading & Conversation Rate Optimisation Assistant

URBN; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading lifestyle brand in Greater London is seeking a Trading & CRO Assistant to optimize their digital business. This role requires a detail-oriented professional who will work closely with the Merchandising team to improve site discoverability, navigation, and conversion rates. The ideal candidate should have experience in online trading, strong problem-solving skills, and a passion for customer experience. The position offers various perks, including flexible hours, employee discounts, and wellness support.

Benefits

Flexible start and finish times

Bring your dog to work

Private Medical Insurance

Employee Assistance program

Cycle to work scheme

Qualifications

• Experience in online trading or merchandising, preferably within Ecommerce.
• Proven ability to identify creative solutions and optimize processes.
• Self-motivated with a strong attention to detail.

Responsibilities

• Support daily performance reporting and provide insights.
• Optimize on-site search and navigation.
• Conduct daily site walks for customer experience.

Skills

Analytical mindset

Communication skills

Problem-solving skills

Attention to detail

Ability to work under pressure

Relationship building

Job description

About Us

Founded in 1992, Pennsylvania, USA, by current URBN chairman and president Dick Hayne, Anthropologie was named after his college major (with a decidedly French twist) Anthropologie, which now operates over 200 stores worldwide, has evolved into a leading one‑of‑a‑kind destination for those seeking a curated mix of clothing, accessories, gifts and home décor to reflect their personal style. In 2009 the brand launched its first store in London and now has over 18 stores in the UK and Europe.

Role Summary

We are seeking a detail‑oriented and commercially minded Trading & CRO Assistant to support the continuous optimisation of our digital business. This role plays a key part in driving discoverability and conversion through effective site trading, search and navigation optimisation, and performance analysis. Working closely with the Merchandising team, you will help ensure site content is fresh, relevant, and aligned with trading priorities.

You’ll take a hands‑on approach to daily site management, contribute to personalisation and algorithm optimisation, and provide actionable insights through reporting and analysis. This is an ideal role for someone with a strong analytical mindset and a passion for digital trading and customer experience.

What You’ll Be Doing

CRO execution

• Brief monthly site content updates to the Merchandising team and support ongoing optimisations
• Review and optimise site navigation and customer journeys in collaboration with Merchandising
• Optimise on‑site search dropdowns and search results to improve discoverability
• Support page‑level optimisation opportunities, including algorithm weighting and personalisation enhancements
• Ensure site content is up to date and aligned with trade and campaign priorities (including banners, inline content slots, footers, and callouts)
• Conduct daily site walks to ensure a seamless and engaging customer experience

Reporting & Analysis

• Support daily performance reporting and provide additional insights where required
• Pull insights and performance updates for weekly trade meetings
• Report on page performance, identifying optimal landing pages and new opportunities
• Deliver ad hoc analysis to support trading decisions
• Monitor competitor promotional activity and highlight relevant trends and opportunities
• Track international site performance and flag key insights

What You’ll Need

• Must come from a similar online trading/merchandising background & have experience within Ecommerce
• Strong problem‑solving skills; expected to be able to identify creative solutions
• Ability to think and work effectively under pressure with excellent communication and planning skills
• Self‑motivated with ability to demonstrable problem solving
• Strong attention to detail
• Personal qualities: High level of personal energy to drive projects to completion
• Positive and enthusiastic with a can‑do attitude, and a focus on solving‑problems
• Ability to develop strong working relationships with many teams

The Perks

• Work‑life balance:
  • Flexible start and finish times
  • Bring your dog to work
• Wellbeing:
  • Employees Assistance program to support with mental, physical and financial health
  • Fully equipped free gym and on‑site wellness room in Brick Lane and 50% discount of external gym memberships
  • Private Medical Insurance
• Employee Discount:
  • Up to 40% off at all URBN Brands!
• Community:
  • One paid day to either volunteer or fundraise for a charity of your choice
• Travel:
  • Cycle to work scheme, season ticket loan

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.