Alpine Service Manager - Lead & Elevate Customer Experience

Endeavour Automotive Ltd; Gerrards Cross; Sur place; GBP 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Company car

Life Insurance

Bonus opportunity

Résumé du poste

Endeavour Automotive Ltd in Gerrards Cross is seeking a Service Manager for Alpine Gerrards Cross. The role leads the service team, drives performance, and delivers an exceptional customer journey within a focused dealership environment.

The ideal candidate has automotive service department experience, leadership skills, and a drive to advance into management, with a strong focus on profitability and customer satisfaction.

Qualifications

• Experience in an automotive Service department.
• Ambition to progress into management.
• Strong leadership and communication skills.
• Focus on customer satisfaction and profitability.

Responsabilités

• Leading and motivating the Service team to deliver outstanding customer experience and achieve objectives.
• Driving departmental performance by maintaining high standards and efficient operations.
• Delivering exceptional customer service by building relationships and resolving issues.
• Taking ownership of the customer journey to ensure a seamless experience.
• Supporting and developing colleagues through leadership and coaching.
• Managing workshop and service operations to plan workloads and maintain standards.
• Monitoring performance and profitability to identify improvement opportunities.
• Collaborating with the wider dealership team to support business objectives.
• Leading by example to create a high-performing team culture.

Connaissances

Leadership

Team management

Customer service

Automotive knowledge

Description du poste

Endeavour Automotive Ltd in Gerrards Cross is seeking a Service Manager for Alpine Gerrards Cross. The role leads the service team, drives performance, and delivers an exceptional customer journey within a focused dealership environment.

The ideal candidate has automotive service department experience, leadership skills, and a drive to advance into management, with a strong focus on profitability and customer satisfaction.