Service Manager - Alpine Gerrards Cross

Endeavour Automotive Ltd; Gerrards Cross; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Company car

Life Insurance

Bonus opportunity

Job summary

Endeavour Automotive Ltd in Gerrards Cross is seeking a Service Manager for Alpine Gerrards Cross. The role leads the service team, drives performance, and delivers an exceptional customer journey within a focused dealership environment.

The ideal candidate has automotive service department experience, leadership skills, and a drive to advance into management, with a strong focus on profitability and customer satisfaction.

Qualifications

• Experience in an automotive Service department.
• Ambition to progress into management.
• Strong leadership and communication skills.
• Focus on customer satisfaction and profitability.

Responsibilities

• Leading and motivating the Service team to deliver outstanding customer experience and achieve objectives.
• Driving departmental performance by maintaining high standards and efficient operations.
• Delivering exceptional customer service by building relationships and resolving issues.
• Taking ownership of the customer journey to ensure a seamless experience.
• Supporting and developing colleagues through leadership and coaching.
• Managing workshop and service operations to plan workloads and maintain standards.
• Monitoring performance and profitability to identify improvement opportunities.
• Collaborating with the wider dealership team to support business objectives.
• Leading by example to create a high-performing team culture.

Skills

Leadership

Team management

Customer service

Automotive knowledge

Job description

Service Manager – Alpine Gerrards Cross

Basic Salary: £40,000 ¦ OTE: £50,000 + Company Car

Location: Alpine Gerrards Cross

About Us

Endeavour Automotive is one of the UK's fastest-growing automotive retail groups, representing an exciting portfolio of brands including Volvo, Hyundai, Alpine, Geely, Omoda, Jaecoo, Lotus and Polestar across London, Buckinghamshire, Hertfordshire and Essex.

We are passionate about delivering exceptional customer service and being the partner of choice for all our customers' motoring needs. Our success is built on great people, strong teams and a commitment to doing things differently.

The Opportunity

Are you an experienced Senior Service Advisor ready to take the next step in your career?

This is an exciting opportunity to step into a Service Manager role with Alpine, one of the most exciting and distinctive brands in the automotive market.

We are looking for someone with a strong Service team background who is ready to take ownership, lead from the front and make a real impact. You may already be an experienced Service Manager looking for a fresh challenge, or a Senior Service Advisor who has the drive, enthusiasm and ambition to progress into management.

Based at our Alpine site in Gerrards Cross, this is an opportunity to take the next step in a smaller, more focused operation where your contribution, leadership and ideas can genuinely make a difference.

For us, it's about more than experience. We want someone with the energy, work ethic and positive attitude to motivate a team, build strong customer relationships and drive performance. Someone who leads by example, takes pride in doing things properly and inspires those around them to succeed.

If you are ready to step up, embrace a new challenge and build your management career with an exciting brand, we'd love to hear from you!

What You'll Be Doing

• Leading and motivating the Service team to deliver an outstanding customer experience and achieve their objectives.
• Driving departmental performance by maintaining high standards, improving processes and ensuring the department operates efficiently.
• Delivering exceptional customer service by building strong relationships, managing customer expectations and resolving issues professionally.
• Taking ownership of the customer journey, ensuring every customer receives a seamless, professional and positive experience.
• Supporting and developing colleagues through effective leadership, coaching and day-to-day guidance.
• Managing workshop and service operations to ensure workloads are planned effectively and work is completed to the required standards.
• Monitoring performance and profitability, identifying opportunities to improve productivity, customer satisfaction and overall results.
• Working collaboratively with the wider dealership team to support business objectives and deliver a consistent customer experience.
• Leading by example, creating a positive, accountable and high-performing team culture.

About You

We are looking for someone who:

• Has experience within an automotive Service department, ideally as a Senior Service Advisor or Service Manager.
• Is ready to take the next step and has the ambition to develop into a successful Service Manager.
• Has the drive, enthusiasm and work ethic to motivate others and get the best out of a team.
• Is passionate about delivering exceptional customer service and understands the importance of customer satisfaction.
• Is commercially aware, with an understanding of departmental performance, productivity and profitability.
• Has excellent communication and organisational skills, with the confidence to make decisions and take ownership.
• Leads by example, sets high standards and takes pride in delivering results.
• Is proactive, solutions-focused and thrives on a challenge.
• Wants to develop their career with a progressive business and an exciting automotive brand.

You don't need to have held the title of Service Manager before.

What's in It for You?

• £40,000 basic salary.
• £50,000 OTE with bonus opportunity.
• Company car.
• Life Insurance.
• An exciting opportunity to join the Alpine brand.
• The chance to step up into management and develop your leadership career.
• The opportunity to make a real impact within a smaller, focused dealership operation.
• The support of Endeavour Automotive, a growing and progressive automotive retail group.

Ready to Take the Next Step?

If you're a driven Senior Service Advisor ready to prove yourself in management, or an experienced Service Manager looking for an exciting new challenge, this could be the opportunity you've been waiting for.

Bring your energy, ambition and passion for customer service to Alpine Gerrards Cross and help us build a successful Service department.