Allocator

DHL Supply Chain; Bristol; On-site; Confidential; Full time

Benefits offered by this job

Free confidential 24/7 GP Service

Retail discounts & cinema tickets

Job summary

DHL Supply Chain at Bristol Airport is seeking a planning-focused operator with aviation experience to support ground handling operations. The role requires careful coordination with site teams and real-time monitoring to keep flights and tasks on schedule.

The successful candidate will deliver planning SLAs, communicate effectively with stakeholders, and adapt to changing conditions while maintaining a professional approach in a fast-paced environment.

Qualifications

• Aviation experience is essential.
• Excellent customer service skills.
• Strong communication abilities at all levels.
• Good organisational skills and the ability to work in a team.

Responsibilities

• Deliver planning SLAs to service ground handling operations.
• Work with site operational teams to improve planning processes.
• Interrogate systems to provide management information for continuous improvement.
• Support Shift Manager in Plan/Do/Review calls and implement changes.
• Provide real time monitoring to ensure work is completed on time.
• Brief Ground crew on schedule changes and maintain professional etiquette.

Skills

Aviation experience

Customer service

Communication

Organisational skills

Teamwork

Job description

You must have aviation experience - Essential

Pay Rate: £36,250
Grade: CA
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on, 4 off - 1000 2 200
Location: Bristol Airport

PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes (including a criminal record check) if you are to be successful for this position.

DHL work in partnership with easyJet at Bristol Airport to provide all ground handling within their Bristol operation. No two days on our Aviation contract are the same! You will play an integral role in the ground handling operation, working to tight timeframes but delivering fantastic results.

Amazing Benefits including 24 hour GP service, Retail discounts and reduce cinema tickets plus many more

WHAT DOES THE ROLE ENTAIL?

• Deliver Planning SLA's to service ground handling operations
• Work with site operational teams to ensure continuous improvement of planning process
• Interrogate systems to provide management information to support continuous improvement of planning process
• First point of contact and shared operations communications with relevant stakeholders
• Support Shift Manager in Plan/Do/Review calls, updating systems and implementing changes based on feedback
• Provide real time monitoring to ensure that work is being completed by the ground crew and ensure delays are received by TCOs
• Make changes to workflow streams efficiently on the day of execution to ensure that work is completed on time and in full
• Brief Ground crew with schedule changes, turn information - maintain professional etiquette at all times
• Checking movement messages, unserviceability comms, hot turns, identifying fake flights in the system
• Nightly check of all equipment from above including headsets and cables and raising any discrepancies
• Exceptional performance delivered by smart allocation of colleagues to tasks

WHAT DO WE NEED FROM YOU?

• Aviation experience - essential
• Be passionate about customer service
• Excellent communication skills at all levels
• Be calm, friendly and professional
• Excellent organisation skills
• Ability to quickly and accurately react to any given situation
• Work well within a team and as an individual

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide 5 years address history
• Be able to provide 5 years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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