Flight Operations Officer

Ifairworthy; Diseworth; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Wide range of DHL benefits

Job summary

DHL Air (UK) Ltd is seeking a Flight Operations Officer to join the 24/7 OCC team at EMA Cargo West, East Midlands Airport. The role ensures flights are dispatched and operated safely and on time, with proactive flight planning and fuel policy adherence.

You should have proven flight operations experience, strong communication skills, and be able to handle a rotating 12-hour shift pattern including days and nights. A GCSEs including Maths and English and proficiency with MS Office are required.

Qualifications

• Proven flight operations experience with understanding of TAF/METAR/NOTAM.
• Knowledge of LIDO Flight or CFP systems.
• Good IT skills including NOP portal.
• GCSEs including Maths and English.
• Strong MS Office knowledge.

Responsibilities

• Dispatch and operate flights safely and on time.
• Plan efficient flight routes in line with fuel policy.
• Coordinate with customers and suppliers and monitor flights.
• Handle shifted rosters and adapt to workload pressures.

Skills

Flight operations

TAF METAR NOTAM

IATA/ICAO codes

CFP systems

MS Office

Customer service

Time management

Education

GCSEs including Maths & English

Tools

LIDO Flight

NOP portal

Job description

Flight Operations Officer - DHL Air (UK) Ltd

Working Hours: Full time position - rotating day/night roster, with weekend shifts included

Location: EMA Cargo West, East Midlands Airport, Derby, DE74 2TR

Salary: Competitive

DHL Air (UK) Ltd is the largest all-cargo air carrier in the UK, operating a fleet of B757-200, B767-300 and B777- 200 aircraft on worldwide operations. Part of the DHL Express team with our headquarters at East Midlands Airport, we wish to enhance the team to deliver our customer promise of; Excellence, Simply Delivered.

We are looking to appoint a self-motivated individual that is people and service focused to join our 24/7 OCC team. Someone who gets it right first time, shows passion in your work, and has the "Can Do" spirit that made DHL world leading in Logistics.

To qualify for this opening you will need an impressive Flight Operations background, possess first class communication skills and the ability to take a pro-active and enthusiastic approach to contribute positively to a varied and pressured work load whilst adapting to changing priorities as they arise. Exemplary time keeping and attention to detail are essential.

The Role

To ensure all DHL Air flights are dispatched and operated in a safe and timely manner, along with efficient flight planned routes, in accordance with DHL's fuel policy and proactive flight tracking services.

The Requirements

• Proven flight operations experience, with a clear understanding of TAF, METAR and NOTAM bulletins, aircraft scheduling and a familiarity with IATA/ICAO airport codes.
• A good working knowledge of LIDO Flight, or similar CFP systems, along with IT based applications, including NOP portal.
• General flight watch disciplines to include: Customer and supplier liaison, inflight monitoring for all stages of flight, being pro-active with solutions to any problems that may occur and to ensure of an efficient and on time schedule.
• Previous experience in airport slot requests, overflight application procedures and at preference ETOPS planning.
• Knowledge of aircraft and cargo handling equipment and systems.
• Hold five GCSE's - 9-4/A-C (or equivalent) including Math's and English.
• A strong working knowledge of MS Office packages including but not limited to Word, Excel and Outlook.
• Flexibility to work a rotating shift pattern of 12 hour shifts consisting days and nights.
• Previous flight planning experience is preferred, those without flight planning experience may be considered for a junior position.

The Person

• Customer service focused with strong interpersonal and communication skills
• A "hands-on" people person with a flair and maturity for working in a dynamic and responsible position
• Strong attention to detail and the ability to follow procedures
• The ability to work on your own initiative to tight deadlines in a fast paced environment
• Excellent team working skills with the ability to deal with colleagues at all levels

To be eligible for consideration, candidates must hold a valid right to work in the UK and be able to provide evidence of this during the recruitment process.

What we offer

You’ll receive a competitive salary and access to a wide range of DHL benefits designed to support your wellbeing, development, and future. You’ll join a team where your contribution matters and where you can grow your career within a global, award winning organisation.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Closing date

16th August 2026