Allocator

DHL; Lulsgate Bottom; On-site; Confidential; Full time

Benefits offered by this job

24 hour GP service

Retail discounts

Discount cinema tickets

Job summary

DHL, based at Bristol Airport, is seeking a planning-focused role within the ground handling operation. You will support planning SLAs, coordinate with site teams, and use systems to drive continuous improvement in planning and execution.

Role requires aviation experience and a strong customer-service mindset, with excellent communication and organisational skills to react quickly to changing conditions on site.

Qualifications

• Aviation experience is essential.
• Be passionate about customer service.
• Excellent communication skills at all levels.
• Excellent organisation skills.
• Ability to quickly and accurately react to any given situation.
• Be calm, friendly and professional.

Responsibilities

• Deliver Planning SLA's to service ground handling operations.
• Work with site operational teams to ensure continuous improvement of planning process.
• Interrogate systems to provide management information to support continuous improvement of planning process.
• First point of contact and shared operations communications with relevant stakeholders.
• Support Shift Manager in Plan/Do/Review calls, updating systems and implementing changes based on feedback.
• Provide real time monitoring to ensure that work is being completed by the ground crew and ensure delays are received by TCOs.
• Make changes to workflow streams efficiently on the day of execution to ensure that work is completed on time and in full.
• Brief Ground crew with schedule changes, turn information - maintain professional etiquette at all times.
• Nightly check of all equipment from above including headsets and cables and raising any discrepancies.
• Exceptional performance delivered by smart allocation of colleagues to tasks.
• Aviation experience - essential
• Be passionate about customer service
• Excellent communication skills at all levels
• Be calm, friendly and professional
• Excellent organisation skills
• Ability to quickly and accurately react to any given situation
• Work well within a team and as an individual

Skills

Aviation experience

Customer service

Communication skills

Organisation skills

Calm and professional

Job description

PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes ( including a criminal record check) if you are to be successful for this position. DHL work in partnership with easyJet at Bristol Airport to provide all ground handling within their Bristol operation. No two days on our Aviation contract are the same! You will play an integral role in the ground handling operation, working to tight timeframes but delivering fantastic results.

Amazing Benefits

• Amazing Benefits including 24 hour GP service, Retail discounts and reduce cinema tickets plus many more

WHAT DOES THE ROLE ENTAIL?

• Deliver Planning SLA's to service ground handling operations
• Work with site operational teams to ensure continuous improvement of planning process
• Interrogate systems to provide management information to support continuous improvement of planning process
• First point of contact and shared operations communications with relevant stakeholders
• Support Shift Manager in Plan/Do/Review calls, updating systems and implementing changes based on feedback
• Provide real time monitoring to ensure that work is being completed by the ground crew and ensure delays are received by TCOs
• Make changes to workflow streams efficiently on the day of execution to ensure that work is completed on time and in full
• Brief Ground crew with schedule changes, turn information - maintain professional etiquette at all times
• Checking movement messages, unserviceability comms, hot turns, identifying fake flights in the system
• Nightly check of all equipment from above including headsets and cables and raising any discrepancies
• Exceptional performance delivered by smart allocation of colleagues to tasks
• Aviation experience - essential
• Be passionate about customer service
• Excellent communication skills at all levels
• Be calm, friendly and professional
• Excellent organisation skills
• Ability to quickly and accurately react to any given situation
• Work well within a team and as an individual

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide 5 years address history
• Be able to provide 5 years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more