Alarm Receiving Centre Operator (CDC)

Doncaster City Council; Doncaster; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Leave entitlement

Local government pension

Wellbeing networks

Training opportunities

Staff discounts

Job summary

City of Doncaster Council is seeking an Alarm Receiving Centre Operator (CDC) to join our team at Civic Office, Doncaster. You will deliver first-class customer service, monitor CCTV, and manage emergency responses 24/7 across various channels, including face-to-face, phone, intercom and email.

The role supports residents and collaborates with St Leger Homes for out-of-hours repairs. Part-time, 26.25 hours per week, on a 4 on 4 off rota, with a Grade 6 salary (£26,403–£27,255 pro rata) plus 8.5%

Qualifications

• Experience delivering first-class customer service across channels (face-to-face, phone, email).
• Ability to work as part of a team delivering a 24/7 CCTV monitoring and response service.
• Flexibility to work a 4 on 4 off rota and fixed shift pattern.

Responsibilities

• Provide 24/7 emergency response and monitoring using CCTV.
• Coordinate out-of-hours repairs and assist St Leger Homes with duties to residents.
• Deliver customer services through multiple access channels (face to face, telephone, intercom, email).

Skills

Customer service

Teamwork

Communication

Problem solving

Tools

CCTV systems

Job description

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Salary Grade 6, £26,403 - £27,255 pro rata + 8.5% Shift Allowance (pay award pending)

Job profile for Alarm Receiving Centre Operator (CDC)

Alarm Receiving Centre Operator (CDC)

Civic Office 10/09/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary Grade 6, £26,403 - £27,255 pro rata + 8.5% Shift Allowance (pay award pending)

Contractual hours 26.25

Basis Part time

Region Doncaster

Job category/type Customer Services

Date posted 27/08/2026

Job reference REQ23768

Attachments Front Line and Support 1b - job profile.docx Benefits booklet.docx ARC Operator Job Role Summary.docx

Job description

Based at: Civic Office, Waterdale, Doncaster, DN1 3BU

Salary details: Grade 6, £26,403 - £27,255 pro rata + 8.5% Shift Allowance (pay award pending)

Contract Type: Permanent

Hours: Part time, 26.25 hours per week, working a 4 on 4 off rota

Flexible working arrangements: Fixed shift pattern

Closing date: 10 September 2026

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have an opportunity to be part of this in the role of Alarm Receiving Centre Operator.

Do you have a positive approach to work and enjoy the challenge of a busy role? We have an opportunity for you. Alarm Receiving Centre Operator plays a key role in ensuring overview of the role outcomes.

To work as part of a team delivery first class, professional customer service, primarily providing the Council’s 24 hour, 365 days per year contract including CCTV monitoring and response, both during normal working hours and out of hours.

You will be responsible for the delivery of an emergency response, action and monitoring function, including CCTV, ensuring a social care focused approach.

You will also work across teams delivering customer services through a diverse range of access channels, including face to face, telephone, intercom, door access control, text and email.

You will also be assisting with St Leger Homes with carrying our duties to support residents with out of hours repairs and arranging for repairs to be carried out.

We value a range of experiences and skills. If you have transferable skills from other roles or voluntary work, we encourage you to apply.

In return for your contribution, we offer:

• Competitive leave entitlement
• Generous local government pension scheme
• Wellbeing support and staff networks
• Development and training opportunities
• Staff discounts and benefits schemes
• More information on benefits can be found in the attached benefits booklet.

Please review the job summary and profile and demonstrate in your application how you meet the required criteria.

Shortlisting to take place 11th September interviews to take place week commencing 14 th September 2026.

For further details or an informal chat please [e-mail] .

We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.

The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you’ll enjoy. Get in touch by email ([e-mail] ) or visit the Advance website (www.advancedoncaster.co.uk ) to discover the support available.

City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.

We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.

If successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

English Fluency Duty Under The Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English.

Address
Civic Office
Waterdale
Doncaster
DN1 3BU