Part-Time 24/7 CCTV & Emergency Response Operator

Doncaster City Council; Doncaster; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Leave entitlement

Local government pension

Wellbeing networks

Training opportunities

Staff discounts

Job summary

City of Doncaster Council is seeking an Alarm Receiving Centre Operator (CDC) to join our team at Civic Office, Doncaster. You will deliver first-class customer service, monitor CCTV, and manage emergency responses 24/7 across various channels, including face-to-face, phone, intercom and email.

The role supports residents and collaborates with St Leger Homes for out-of-hours repairs. Part-time, 26.25 hours per week, on a 4 on 4 off rota, with a Grade 6 salary (£26,403–£27,255 pro rata) plus 8.5%

Qualifications

• Experience delivering first-class customer service across channels (face-to-face, phone, email).
• Ability to work as part of a team delivering a 24/7 CCTV monitoring and response service.
• Flexibility to work a 4 on 4 off rota and fixed shift pattern.

Responsibilities

• Provide 24/7 emergency response and monitoring using CCTV.
• Coordinate out-of-hours repairs and assist St Leger Homes with duties to residents.
• Deliver customer services through multiple access channels (face to face, telephone, intercom, email).

Skills

Customer service

Teamwork

Communication

Problem solving

Tools

CCTV systems

Job description

City of Doncaster Council is seeking an Alarm Receiving Centre Operator (CDC) to join our team at Civic Office, Doncaster. You will deliver first-class customer service, monitor CCTV, and manage emergency responses 24/7 across various channels, including face-to-face, phone, intercom and email.

The role supports residents and collaborates with St Leger Homes for out-of-hours repairs. Part-time, 26.25 hours per week, on a 4 on 4 off rota, with a Grade 6 salary (£26,403–£27,255 pro rata) plus 8.5%