CCTV and Community Alarms Operator - Part time

New Forest District Council; Lyndhurst; On-site; GBP 28,000 - 30,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Employee discount scheme

Job summary

New Forest District Council is seeking a vigilant and compassionate CCTV and Community Alarms Operator to join our 24-hour control room team on a part-time basis.

You will monitor over 120 CCTV cameras, support the Careline service for over 2000 clients, liaise with emergency services, and install/maintain alarm units in clients' homes. A clean driving licence and Enhanced DBS clearance are required.

Qualifications

• Strong observational skills and the ability to remain focused and calm under pressure.
• Excellent customer service skills for dealing with enquiries and appointments.
• Good IT literacy and ability to learn bespoke monitoring systems.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor over 120 CCTV cameras and respond to incidents.
• Liaise with emergency services to support public safety.
• Respond to Community Alarm calls and take appropriate action.
• Install, program and maintain alarm units in clients' homes; driving licence is required.
• Handle out-of-hours calls and protect sensitive data in line with policy.

Skills

Observation skills

Customer service

IT literacy

Teamwork

Tools

CCTV monitoring systems

Microsoft Office

Job description

Job profile for CCTV and Community Alarms Operator - Part time

CCTV and Community Alarms Operator - Part time

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £27,939 – £30,372 (pro rata) +5% shift enhancementfor Flexi shifts (pay award pending) Contractual hours 19.25 Basis Part time Region South Job category/type CCTV & Community Alarms Date posted 11/08/2026 Attachments Local Government Reorganisation.pdf People strategy_document.pdf Candidate pack - CCTV & Community Alarms Operator.pdf

Job description

Are you passionate about helping others and able to work under pressure?

New Forest District Council is looking for a vigilant, compassionate individual who is confident with modern technology, to join our team in our modern 24-hour control room. In this role,you’llhelpmonitorover 120 cameras and support the delivery of our Community Alarm (Careline) service, which connects to over 2000 clients.

This is a unique opportunity to play a vital role in community safety, emergency response, and support for vulnerable residents.

What You’ll Be Doing:

• Monitoring over 120 CCTV cameras across public spaces and council assets to detect and respond to incidents
• Liaising with emergency services, including police control centres and officers, to support crime prevention and public safety
• Responding to Community Alarm (Careline) calls, assessing needs, and takingappropriate action, including contacting emergency services
• Installing, programming, andmaintainingalarm units in clients’ homes, ensuring their safety and peace of mind (a clean driving licence and access to a vehicle arerequired)
• Handling out-of-hours council calls and public enquiries professionally and efficiently
• Preparing and managing sensitive data, including CCTV footage, in line with data protection laws and operational codes of practice
• Operating andmaintainingsecurity systems, radios, and IT platforms, including Microsoft Office and specialist software

WhatWe’reLooking For:

• Strong observational skills and the ability to remain focused and calm under pressure
• Excellent customer service skills for dealing with appointment preparation,schedulingand customer enquiries.
• Excellent verbal and written communication skills for incident reporting and customer interaction
• A professional, empathetic, and confident approach when dealing with vulnerable individuals or distressing situations
• Good levelof IT literacy and the ability to learn andoperatebespoke monitoring systems
• Physical dexterity for equipment installation and basic maintenance
• Ability to work independently and as part of a team, using initiative within established procedures
• Experience handling confidential information and understanding of data protection principles
• Willingness to workadditionalhours to cover leave or sickness when needed

Additional Information:

• You’llbe part of a 24/7 operation, contributing to a safer, more responsive community
• Enhanced DBS clearance is required due to the sensitive nature of the role
• Aptitude or personality assessments may be part of the selection process
• Travel expenses are reimbursed for home visits

What’sin it for you?

• £27,939 – £30,372 (pro rata) +5% shift enhancementfor Flexi shifts (pay award pending)
• 23 - 24 annual leave days - plus an additional weeks equivalent after 5 years’ service
• Bank Holiday working enhancement
• Local Government Pension Scheme, with theoptionof Additional Voluntary Contributions (AVCs)
• Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
• Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
• Cycle to Work Scheme, helping you save around 40percenton bikes and accessories
• Avalues‑ledorganisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
• Access to learning and development opportunities to support your growth
• A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

• Equality, Diversity & Inclusion (EDI) Group
• LGBTQ+ Network
• Women’s Network
• Early Careers Network
• Neurodiversity Network

About us

At NFDC we recognise that every colleague - whether in operational, frontline, oroffice‑basedroles - plays a vital part in deliveringhigh‑qualityservices to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values,LEAF Learning Empathy Ambition Fairness , we understand that different teams work indifferent ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

Click here to see why employees think that New Forest District Council isa great placeto work:Working forNFDC

Please note:You’lllikely beaware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structurefrom1 April2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

For more information and an informal chat about the role, please contact:Carrie Hesp orBecky Dannon 023 8028 5523 or [e-mail]

We understand that some applicants may choose to use AI tools toassistwith completing their application. Please bear in mindit’simportant that your applicationremainsan accurateand honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI trulyrepresentsyou and your capabilities, as this will form the basis of our assessment throughout the recruitment process

This post requires an Enhanced DBS check to be completed. You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.

Closing Date:MidnightTuesday 8 th September 2026
Interview date:Monday 14 th and Tuesday 15 th September 2026

CCTV and Community Alarms Operator - Part time