Airport Vehicle Handover Specialist

APCOA PARKING UK; Luton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Employee Discount

Training and Development

Pension

Uniform

Job summary

APCOA Parking UK at Luton Airport is seeking a Service Delivery Assistant on a full-time basis. You will greet customers, drive vehicles to our car park, and prepare cars for return while maintaining high service standards.

The role requires a full UK driving license, strong communication skills, and the ability to multi-task in a fast-paced airport environment. A competitive benefits package is offered, including pension and uniform.

Qualifications

• Full UK Driver’s License with significant driving experience.
• Strong communication and interaction with the public.
• Basic IT skills (MS Word, Office).
• Ability to multitask and work under pressure.

Responsibilities

• Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
• Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
• Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
• Understand and be fully familiar with our systems and equipment.
• Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
• Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
• Provide front line support in the event of equipment failure or customer distress.
• Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
• Collaborate as part of a wider team.

Skills

Communication

Driving experience

IT skills

Multitasking

Under pressure

Verbal communication

Job description

APCOA Parking UK at Luton Airport is seeking a Service Delivery Assistant on a full-time basis. You will greet customers, drive vehicles to our car park, and prepare cars for return while maintaining high service standards.

The role requires a full UK driving license, strong communication skills, and the ability to multi-task in a fast-paced airport environment. A competitive benefits package is offered, including pension and uniform.