Service Delivery Assistant

APCOA PARKING UK; Luton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Employee Discount

Training and Development

Pension

Uniform

Job summary

APCOA Parking UK at Luton Airport is seeking a Service Delivery Assistant on a full-time basis. You will greet customers, drive vehicles to our car park, and prepare cars for return while maintaining high service standards.

The role requires a full UK driving license, strong communication skills, and the ability to multi-task in a fast-paced airport environment. A competitive benefits package is offered, including pension and uniform.

Qualifications

• Full UK Driver’s License with significant driving experience.
• Strong communication and interaction with the public.
• Basic IT skills (MS Word, Office).
• Ability to multitask and work under pressure.

Responsibilities

• Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
• Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
• Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
• Understand and be fully familiar with our systems and equipment.
• Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
• Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
• Provide front line support in the event of equipment failure or customer distress.
• Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
• Collaborate as part of a wider team.

Skills

Communication

Driving experience

IT skills

Multitasking

Under pressure

Verbal communication

Job description

The Role

Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £31,379 Per Annum

Are you currently in a driving a role? Do you pride yourself on your customer service skills? Do you have a full UK driving license for more than 2 years? Are you looking for a role where there is the potential for progression?

If you answered yes to these questions, then read on!

We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector. You will be receiving holiday makers cars and driving them to our car park for the duration of their holiday and then preparing the vehicle for their return.
As a SDA you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team? Here's what you need to know before applying

What you’ll do

• Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
• Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
• Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
• Understand and be fully familiar with our systems and equipment.
• Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
• Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
• Provide front line support in the event of equipment failure or customer distress.
• Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
• Collaborate as part of a wider team.

What you’ll bring

• Evidence of strong communication and interaction with the public
• Full UK Driver’s License with significant driving experience
• Basic IT Skills, MS Word, Office etc.
• Ability to multi-task
• Able to work under pressure
• Excellent verbal communication skills
• Smart and professional attitude

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mindset, then please apply today. We'd love to hear from you.

• A Full UK Driver’s License with significant driving experience is required for this role

We'll ensure you're rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:

What we’ll offer you:

• £31,379 Per Annum
• Employee Discount
• Training and Development
• Pension
• Uniform