Customer Service Delivery Driver

APCOA PARKING UK; Leeds; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training and development

Job summary

APCOA Parking UK at Leeds Bradford Airport is seeking a Customer Service Delivery Driver for a flexible zero-hour contract. The role entails safely transferring customers between the car park and terminal and handling reception/check-in duties.

You will need a full UK driving licence and prior customer service experience, with strong teamwork and communication skills. The position offers training and development and pays £13.00 per hour.

Qualifications

• Full UK driving license.
• Previous Customer Service experience.
• Excellent teamwork and communication skills.

Responsibilities

• Greet customers and check in at valet front desk and arrivals area.
• Utilise Pre-book IT systems.
• Deal with customer enquiries and complaints.
• Monitor entries/exits and assist with shift planning using reporting tools.
• Move customers between the car park and airport terminal and ensure fleet cleanliness and readiness.

Skills

UK driving license

Job description

The Role

Customer Service Delivery Driver - Flexible Zero Hour Contract - Days and Nights - £13.00 Per Hour

Do you consider yourself a team player?
Are you Customer Focused?
Do you have a valid Driving Licence with previous experience in driving roles?
If so, then this may be your next career move!

An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check in process.

Duties will include, but are not limited to:

• Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park
• Utilisation of Pre-book IT systems
• Dealing with customer complaints and enquiries
• Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.
• To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
• To report to the line manager any element of car park service that may compromise the level of service we wish to achieve
• Assisting customers with the loading of luggage onto the fleet vehicle
• Ensuring the fleet vehicle is cleaned and presentable for service
• Ensuring vehicle checks are completed
• Completion of all Fleet documentation
• Transporting passengers between the car park and airport terminal
• Reporting of all vehicle defects
• Photographing of arriving vehicles
• Moving customers car from arrivals to secure parking area and return when required
• Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings
• Litter picking and bin changing and cleaning of customer and staff areas
• Answering incoming telephone calls and dealing with customer queries
• To complete report sheets or any other log sheets, in full and as instructed.

What you'll bring:

• Full UK Drivers license
• Previous Customer Service Experience
• Excellent Team Player
• Customer Focused
• Excellent communication skills

What we’ll offer you

• £13.00 per hour
• Training and development

Must be 18 or over to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organization. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.