Airport Lounge Team Leader: Service Excellence

Swissport International AG; Wythenshawe; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free parking

Food safety training to FSA L3

CPD opportunities with Aspire Academy

Employee recognition scheme

Supervisory Training

Free meals during shifts

Uniform provided

Swissport pension scheme

Job summary

Aspire Executive Lounge is recruiting a Team Leader Agent to manage daily operations at Manchester Airport. You will lead a team, ensure guest satisfaction, safety and service standards, and report to the Assistant Manager.

Hours are 37.5 per week with shift work across seven days. The role requires strong leadership, excellent communication, and a passion for hospitality to deliver Welcome, Relaxed & Energised experiences to guests.

Qualifications

• Experience in hospitality or customer services in a supervisory role.
• Coaching and mentoring skills preferable but not essential.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft Office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week.

Responsibilities

• Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
• Coach and mentor staff in order to maintain professional standards.
• To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
• To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
• To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
• To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
• Communicate and collaborate to engage others.

Skills

Clear communication

Relationship building

Adaptability

Feedback & coaching

Team leadership

Attention to detail

Organisational skills

Flexibility

Tools

Microsoft Office

POS / payment machines

Job description

Aspire Executive Lounge is recruiting a Team Leader Agent to manage daily operations at Manchester Airport. You will lead a team, ensure guest satisfaction, safety and service standards, and report to the Assistant Manager.

Hours are 37.5 per week with shift work across seven days. The role requires strong leadership, excellent communication, and a passion for hospitality to deliver Welcome, Relaxed & Energised experiences to guests.