Airport Lounge Supervisor - Lead a Dynamic Team

Mount Charles; Belfast City District; Ibrido; GBP 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days paid holidays (pro-rata ifpart

Voluntary Private Healthcare Scheme

Staff wellbeing and employee assistant

Staff Discount Portals

Pension Scheme

Uniform Provided

Training & Development

Free Parking

Descrizione del lavoro

The Mount Charles Group is recruiting a Senior Lounge Supervisor to join the Causeway Lounge team at Belfast International Airport. You will oversee service delivery, staff coaching and operational standards to ensure a premium passenger experience.

Working 40 hours per week across 5 days, you will manage front-of-house and reception duties, drive compliance with food safety and health & safety, and contribute to achieving client targets while delivering excellent customer service.

Competenze

• Excellent customer service
• Experience in managing a team
• Previous hospitality, travel, or reception supervisor role
• Ability to prioritise and have an eye for detail
• Good communication skills – written and verbal
• Teamwork skills
• Ability to follow instruction

Mansioni

• Plan, manage, deliver and present food, beverages, and desk reception duties as per specification
• Guide and coach staff for efficient lounge operation
• Interact with customers by explaining food and beverages on offer
• Supervise service, cleaning and kitchen staff and other resources
• Oversee Health and Safety and Food Safety compliance
• Contribute innovations to improve operations
• Provide solutions to airport operational challenges
• Ensure client and third-party paperwork is completed accurately for billing
• Aim to achieve financial and non-financial targets

Conoscenze

Team management

Customer service

Hospitality/travel experience

Communication

Prioritization

Attention to detail

Descrizione del lavoro

The Mount Charles Group is recruiting a Senior Lounge Supervisor to join the Causeway Lounge team at Belfast International Airport. You will oversee service delivery, staff coaching and operational standards to ensure a premium passenger experience.

Working 40 hours per week across 5 days, you will manage front-of-house and reception duties, drive compliance with food safety and health & safety, and contribute to achieving client targets while delivering excellent customer service.