Guest Experience Lead, Premium Airport Lounge

Swissport; Greater London; Teletrabalho; GBP 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free parking

Food safety training (FSA L2)

Pension scheme

Employee assistance programme

Free meals during shifts

Discounted lounge access for family

Wardrobe provided

Resumo da oferta

Swissport is seeking a Guest Experience Lead to head the front-of-house team in Aspire lounges across London. You will manage guests, seating, and lounge ambience, while ensuring the highest standards of service and hospitality.

The role requires proactive leadership, a warm guest approach, and flexibility to work varied shifts across early mornings, evenings, and weekends. You will mentor colleagues, coordinate with culinary and bar staff, and drive upsell initiatives to enhance guest

Qualificações

• Excellent guest service experience.
• Proven ability to lead a team on shift.
• Strong communication and interpersonal skills.

Responsabilidades

• Lead the front-of-house team on shift and ensure service standards.
• Oversee lobby operations, capacity management, and guest hosting.
• Assist with seating guests and providing lounge facility tours.
• Upsell beverages and food items and process payments where applicable.

Conhecimentos

Guest service excellence

Team leadership

Communication skills

Flexibility

Attention to detail

Multitasking

Descrição da oferta de emprego

Swissport is seeking a Guest Experience Lead to head the front-of-house team in Aspire lounges across London. You will manage guests, seating, and lounge ambience, while ensuring the highest standards of service and hospitality.

The role requires proactive leadership, a warm guest approach, and flexibility to work varied shifts across early mornings, evenings, and weekends. You will mentor colleagues, coordinate with culinary and bar staff, and drive upsell initiatives to enhance guest