Lounge Host: Guest Experience & Hospitality Pro

Swissport-8ea42602; Wythenshawe; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Free parking

Free meals during shifts

Uniform provided

Pension scheme

Job summary

Swissport Manchester Airport is seeking a Customer Service Agent to deliver first‑class guest experiences in our lounges. You will greet guests, manage check‑in, and ensure smooth service across food, beverage, and lounge areas.

Role requires flexible shifts (early mornings to late evenings), strong communication, and teamwork to maintain high standards. Benefits include parking, meals, and pension options in a dynamic hospitality environment.

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self‑motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week.

Responsibilities

• Welcome guests with a warm, friendly check‑in and clear guidance to lounge areas.
• Serve food and beverages, maintain presentation and hygiene, and assist with dietary information.
• Clear tables, maintain cleanliness, and respond to guest questions with high service levels.
• Assist with stock handling, waste procedures, and dishwashing duties as required.
• Support back‑of house tasks and restock as needed.

Skills

Hospitality background

Customer service

Communication

Numerical skills

Computer literacy

Teamwork

Process adherence

Languages desirable

Flexible shifts

Tools

Microsoft Office

Payment machines

Job description

Swissport Manchester Airport is seeking a Customer Service Agent to deliver first‑class guest experiences in our lounges. You will greet guests, manage check‑in, and ensure smooth service across food, beverage, and lounge areas.

Role requires flexible shifts (early mornings to late evenings), strong communication, and teamwork to maintain high standards. Benefits include parking, meals, and pension options in a dynamic hospitality environment.