Airport IT Engineer – eGate & Border Tech (1st/2nd Line)

Esp-Global-Services-3

Manchester

On-site

GBP 32,000 - 42,000

Full time

35 hours ago

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Benefits offered by this job

£225 monthly shift allowance

Equal Opportunity Employer

Job summary

ESP Global Services at Manchester Airport seeks an Airport Engineer to support and maintain eGate technology and border-control systems. You will ensure reliable operation of biometric and immigration processing in a busy airport environment.

Role focuses on supporting biometric devices, cameras, scanners and gate controllers, while working with security teams and third-party partners. Transferable IT support experience is welcome.

Qualifications

Experience supporting Windows 10/11 environments.
Hands-on hardware install and repair experience.
Troubleshoot faults in biometric devices and Kiosks.
Experience with SLA-driven support environments.
Familiar with ITSM tools such as ServiceNow or Jira.
Strong communication and customer service skills.

Responsibilities

Monitor and support eGate ABC systems and peripherals.
Troubleshoot hardware and software faults affecting passenger processing.
Maintain biometric devices, readers and cameras used at gates.
Manage system health checks to maximise availability.
Coordinate with border agencies and airport teams to resolve issues.
Assist with software upgrades, patches, and maintenance.
Document incidents and asset information accurately.

Skills

Windows 10/11

Hardware install

Troubleshooting

Biometric devices

SLA awareness

ITSM tools

Communication

Tools

ServiceNow

Jira

Job description

Role focuses on supporting biometric devices, cameras, scanners and gate controllers, while working with security teams and third-party partners. Transferable IT support experience is welcome.

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