Airport eGate Engineer — Border Control Tech

ESP Global Services Ltd

Bentfield

On-site

GBP 36,000 - 48,000

Full time

2 days ago

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Benefits offered by this job

Shift allowance

Permanent on-site role

Job summary

ESP Global Services Ltd. at Stansted Airport is seeking an Airport Engineer to support and maintain Automated Border Control (eGate) technology, ensuring reliable passenger processing in a busy airport environment.

You will work with operations, border agencies and vendors to keep systems available, perform preventive maintenance, and assist with software upgrades and security patches. Candidates with transferable IT support or field engineering experience and familiarity with Windows

Qualifications

Experience in Windows 10/11 environments.
Hands-on hardware installation and break/fix support.
Strong troubleshooting and fault-finding skills.
Experience with biometric devices or customer-facing technology.
Ability to work in SLA-driven support environments.
Familiarity with ITSM tools such as ServiceNow or Jira.
Excellent communication and customer service skills.

Responsibilities

Monitor and support Automated Border Control (ABC) eGate systems.
Troubleshoot hardware and software faults affecting passenger processing.
Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners.
Maintain gate controllers, access mechanisms, sensors, and security devices.
Support integration between eGate systems and immigration, border control, and airport systems.
Perform preventative maintenance and health checks to maximise availability.
Collaborate with border agencies and vendors to resolve issues.
Assist with software upgrades, security patching, testing, and maintenance.