Airport Engineer - Manchester Airport

ESP Global Services; Manchester; Presencial; GBP 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£225 monthly shift allowance

Descripción de la vacante

ESP Global Services Ltd is seeking an Airport Engineer to support and maintain Automated Border Control (eGate) systems at Manchester Airport, ensuring reliable passenger processing in a busy terminal. You will work with operations, border agencies and technology partners to maintain service availability and rapid incident response, focusing on biometric and border-control equipment.

This role welcomes candidates from IT support, field engineering or hardware maintenance backgrounds looking to

Formación

• Experience supporting Windows 10/11 environments.
• Hands-on hardware installation, maintenance and break/fix support.
• Strong troubleshooting and fault-finding skills.
• Experience with biometric devices or other customer-facing technology.
• Experience in SLA-driven support environments.
• Good communication and customer service skills.

Responsabilidades

• Monitor and support ABC eGate systems.
• Troubleshoot hardware and software faults affecting passenger processing.
• Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners.
• Maintain gate controllers, access mechanisms, sensors and security devices.
• Work with border agencies, airport security teams and vendors to resolve issues.
• Perform preventive maintenance and system health checks.
• Assist with software upgrades, patching, testing and maintenance.
• Respond rapidly to incidents and outages to minimise disruption.

Conocimientos

Windows 10/11

Hardware installation

Troubleshooting

Biometric devices

SLA-driven support

Incident prioritisation

ITSM tools

Customer service

Herramientas

ServiceNow

Jira

Descripción del empleo

Brief Description

Airport Engineer

Employee Type: Full-time, Permanent

Location: Manchester Airport

Shift Pattern: Monday to Sunday, 4 on & 4off from 07:00am - 7:00pm / 7:00pm - 07:00am + £225 monthly shift allowance

Role Overview

As an Airport Engineer, you will be primarily responsible for supporting and maintaining Automated Border Control (eGate) technology, ensuring the reliable operation of critical passenger processing systems within a busy airport environment.

This role focuses on the support of biometric, security, and border control technologies that enable passengers to move efficiently through immigration and border control processes. You will work closely with airport operations, border agencies, security teams, and technology partners to maintain service availability and deliver a seamless passenger experience.

We welcome applications from candidates with transferable experience in IT support, field engineering, operational technology, hardware maintenance, or customer-facing technology environments who are looking to develop specialist skills within airport technology.

Key Responsibilities

EGATE (AUTOMATED BORDER CONTROL) SUPPORT

• Monitor and support Automated Border Control (ABC) eGate systems.
• Troubleshoot hardware and software faults affecting passenger processing.
• Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners (where applicable).
• Maintain gate controllers, access mechanisms, sensors, and associated security devices.
• Support integration between eGate systems and immigration, border control, and airport operational systems.
• Perform preventative maintenance and system health checks to maximise availability and performance.
• Work closely with border agencies, airport security teams, and third-party vendors to resolve operational issues.
• Support software upgrades, security patching, testing activities, and planned maintenance.
• Respond rapidly to eGate incidents and outages to minimise passenger disruption.

OPERATIONAL TECHNOLOGY & AIRPORT SYSTEMS SUPPORT

• Provide 1st and 2nd line support for airport technology, including eGates, CUPPS, CUSS, Automated Bag Drop Solutions, and Baggage Reconciliation Systems (BRS).
• Install, configure, maintain, and troubleshoot hardware and software.
• Support peripherals including scanners, printers, barcode readers, passport readers, and biometric devices.
• Monitor system performance and restore services within agreed SLA targets.
• Maintain accurate incident records, technical documentation, and asset information.
• Assist with deployments, upgrades, testing activities, and technology refresh programmes.
• Ensure compliance with airport security, safety, cybersecurity, and regulatory requirements.

Requirements

SKILLS & EXPERIENCE

• Experience supporting Windows 10/11 environments.
• Hands-on hardware installation, maintenance, and break/fix support experience.
• Strong troubleshooting and fault-finding skills.
• Experience supporting biometric devices, scanners, kiosks, access control systems, or other customer-facing technology.
• Experience working within SLA-driven support environments.
• Ability to prioritise incidents and work effectively in a fast-paced operational setting.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar.
• Strong communication and customer service skills.

WHY JOIN US?

This is an excellent opportunity to build specialist expertise in Automated Border Control (eGate) technology, one of the most critical and rapidly evolving areas of airport operations. We welcome applications from individuals with transferable technical support experience who are eager to broaden their skills, develop within a specialist environment, and contribute to the delivery of essential airport services.

We're committed to quality, continuous improvement, and exceptional customer service, reflected in our ISO 9001 certification.

ESP Global Services is an Equal Opportunity Employer.