Airport Engineer - Stansted Airport

ESP Global Services; Bentfield; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Shift allowance

Permanent on-site role

Job summary

ESP Global Services Ltd. at Stansted Airport is seeking an Airport Engineer to support and maintain Automated Border Control (eGate) technology, ensuring reliable passenger processing in a busy airport environment.

You will work with operations, border agencies and vendors to keep systems available, perform preventive maintenance, and assist with software upgrades and security patches. Candidates with transferable IT support or field engineering experience and familiarity with Windows

Qualifications

• Experience in Windows 10/11 environments.
• Hands-on hardware installation and break/fix support.
• Strong troubleshooting and fault-finding skills.
• Experience with biometric devices or customer-facing technology.
• Ability to work in SLA-driven support environments.
• Familiarity with ITSM tools such as ServiceNow or Jira.
• Excellent communication and customer service skills.

Responsibilities

• Monitor and support Automated Border Control (ABC) eGate systems.
• Troubleshoot hardware and software faults affecting passenger processing.
• Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners.
• Maintain gate controllers, access mechanisms, sensors, and security devices.
• Support integration between eGate systems and immigration, border control, and airport systems.
• Perform preventative maintenance and health checks to maximise availability.
• Collaborate with border agencies and vendors to resolve issues.
• Assist with software upgrades, security patching, testing, and maintenance.

Skills

Windows 10/11

Hardware installation

Troubleshooting

Biometric devices

SLA-driven support

ITSM tools

Customer service

Communication

Incident prioritisation

Tools

ServiceNow

Jira

Job description

Brief Description

Airport Engineer

Employee Type: Full-time, Permanent

Location: Stanstead Airport

Shift Pattern: Monday to Sunday, 6 on 3 off, 06:00am - 2:30pm / 1:30 pm -10:00pm + £160 monthly shift allowance

Role Overview

As an Airport Engineer, you will be primarily responsible for supporting and maintaining Automated Border Control (eGate) technology, ensuring the reliable operation of critical passenger processing systems within a busy airport environment.

This role focuses on the support of biometric, security, and border control technologies that enable passengers to move efficiently through immigration and border control processes. You will work closely with airport operations, border agencies, security teams, and technology partners to maintain service availability and deliver a seamless passenger experience.

We welcome applications from candidates with transferable experience in IT support, field engineering, operational technology, hardware maintenance, or customer-facing technology environments who are looking to develop specialist skills within airport technology.

Key Responsibilities

• Monitor and support Automated Border Control (ABC) eGate systems.
• Troubleshoot hardware and software faults affecting passenger processing.
• Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners (where applicable).
• Maintain gate controllers, access mechanisms, sensors, and associated security devices.
• Support integration between eGate systems and immigration, border control, and airport operational systems.
• Perform preventative maintenance and system health checks to maximise availability and performance.
• Work closely with border agencies, airport security teams, and third-party vendors to resolve operational issues.
• Support software upgrades, security patching, testing activities, and planned maintenance.
• Respond rapidly to eGate incidents and outages to minimise passenger disruption.

OPERATIONAL TECHNOLOGY & AIRPORT SYSTEMS SUPPORT

• Provide 1st and 2nd line support for airport technology, including eGates, CUPPS, CUSS, Automated Bag Drop Solutions, and Baggage Reconciliation Systems (BRS).
• Install, configure, maintain, and troubleshoot hardware and software.
• Support peripherals including scanners, printers, barcode readers, passport readers, and biometric devices.
• Monitor system performance and restore services within agreed SLA targets.
• Maintain accurate incident records, technical documentation, and asset information.
• Assist with deployments, upgrades, testing activities, and technology refresh programmes.
• Ensure compliance with airport security, safety, cybersecurity, and regulatory requirements.

Requirements

SKILLS & EXPERIENCE

• Experience supporting Windows 10/11 environments.
• Hands-on hardware installation, maintenance, and break/fix support experience.
• Strong troubleshooting and fault-finding skills.
• Experience supporting biometric devices, scanners, kiosks, access control systems, or other customer-facing technology.
• Experience working within SLA-driven support environments.
• Ability to prioritise incidents and work effectively in a fast-paced operational setting.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar.
• Strong communication and customer service skills.

WHY JOIN US?

This is an excellent opportunity to build specialist expertise in Automated Border Control (eGate) technology, one of the most critical and rapidly evolving areas of airport operations. We welcome applications from individuals with transferable technical support experience who are eager to broaden their skills, develop within a specialist environment, and contribute to the delivery of essential airport services.

We're committed to quality, continuous improvement, and exceptional customer service, reflected in our ISO 9001 certification.

ESP Global Services is an Equal Opportunity Employer.