Airport IT Support Engineer: eGate & Biometric Systems

Esp-Global-Services-3; Bentfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Shift allowance

Job summary

ESP Global Services in the United Kingdom is seeking an Airport IT Support engineer specializing in Automated Border Control (eGate) systems and airport technology. The role covers 1st/2nd line support, hardware maintenance, and software upgrades, with a 6 on 3 off shift pattern and a £160 monthly shift allowance.

You will work with biometric devices and various airport systems, ensuring SLA targets and collaborating with border agencies and third‑party vendors to minimise disruption while

Qualifications

• Experience supporting Windows 10/11 environments.
• Hands‑on hardware installation, maintenance, and break/fix support experience.
• Strong troubleshooting and fault-finding skills.
• Experience supporting biometric devices, scanners, kiosks, access control systems, or other customer-facing technology.
• Experience working within SLA-driven support environments.
• Ability to prioritise incidents and work effectively in a fast-paced operational setting.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar.
• Strong communication and customer service skills.

Responsibilities

• Monitor and support Automated Border Control eGate systems.
• Troubleshoot hardware and software faults affecting passenger processing.
• Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners (where applicable).
• Maintain gate controllers, access mechanisms, sensors, and associated security devices.
• Support integration between eGate systems and immigration, border control, and airport operational systems.
• Perform preventative maintenance and system health checks to maximise availability and performance.
• Work closely with border agencies, airport security teams, and third-party vendors to resolve operational issues.
• Support software upgrades, security patching, testing activities, and planned maintenance.
• Respond rapidly to eGate incidents and outages to minimise passenger disruption.

Skills

Windows 10/11

Hardware install

Troubleshooting

Biometric devices

SLA environments

ITSM tools

ServiceNow

Jira

Communication skills

Customer service

Tools

ServiceNow

Jira

Job description

ESP Global Services in the United Kingdom is seeking an Airport IT Support engineer specializing in Automated Border Control (eGate) systems and airport technology. The role covers 1st/2nd line support, hardware maintenance, and software upgrades, with a 6 on 3 off shift pattern and a £160 monthly shift allowance.

You will work with biometric devices and various airport systems, ensuring SLA targets and collaborating with border agencies and third‑party vendors to minimise disruption while