Airport IT Engineer – Live Ops & Baggage Systems

ESP Global Services Ltd; Greater London; On-site; GBP 39,000 - 50,000; Full time

Benefits offered by this job

Shift allowance £160/mo

Job summary

ESP Global Services Ltd. is seeking an Airport Engineer to maintain and troubleshoot critical passenger processing and baggage systems at London Heathrow.

You will work in a live aviation environment, diagnosing hardware and software issues while supporting ongoing upgrades and technology projects. The role requires strong customer service, flexibility for night and weekend shifts, and the ability to operate in a fast-paced, security‑conscious setting.

Qualifications

• Experience in field service, desktop support, EUC, networking, infrastructure or similar technical environments.
• Strong troubleshooting and hardware support experience.
• Excellent customer service and communication skills.
• Ability to prioritise and work effectively in a fast-paced environment.
• Flexibility to work shifts, including nights and weekends.

Responsibilities

• Support and troubleshoot airport passenger processing and baggage systems.
• Diagnose hardware, software and peripheral issues.
• Respond to incidents and restore services quickly.
• Work closely with airlines, airport operations and technology partners.
• Support upgrades, deployments and technology projects.
• Follow airport security, safety and cybersecurity requirements.

Skills

Field service

Desktop support

EUC

Networking

Infrastructure

Job description

ESP Global Services Ltd. is seeking an Airport Engineer to maintain and troubleshoot critical passenger processing and baggage systems at London Heathrow.

You will work in a live aviation environment, diagnosing hardware and software issues while supporting ongoing upgrades and technology projects. The role requires strong customer service, flexibility for night and weekend shifts, and the ability to operate in a fast-paced, security‑conscious setting.