Airport Engineer - Stansted Airport

Esp-Global-Services-3; Bentfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Shift allowance

Job summary

ESP Global Services in the United Kingdom is seeking an Airport IT Support engineer specializing in Automated Border Control (eGate) systems and airport technology. The role covers 1st/2nd line support, hardware maintenance, and software upgrades, with a 6 on 3 off shift pattern and a £160 monthly shift allowance.

You will work with biometric devices and various airport systems, ensuring SLA targets and collaborating with border agencies and third‑party vendors to minimise disruption while

Qualifications

• Experience supporting Windows 10/11 environments.
• Hands‑on hardware installation, maintenance, and break/fix support experience.
• Strong troubleshooting and fault-finding skills.
• Experience supporting biometric devices, scanners, kiosks, access control systems, or other customer-facing technology.
• Experience working within SLA-driven support environments.
• Ability to prioritise incidents and work effectively in a fast-paced operational setting.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar.
• Strong communication and customer service skills.

Responsibilities

• Monitor and support Automated Border Control eGate systems.
• Troubleshoot hardware and software faults affecting passenger processing.
• Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners (where applicable).
• Maintain gate controllers, access mechanisms, sensors, and associated security devices.
• Support integration between eGate systems and immigration, border control, and airport operational systems.
• Perform preventative maintenance and system health checks to maximise availability and performance.
• Work closely with border agencies, airport security teams, and third-party vendors to resolve operational issues.
• Support software upgrades, security patching, testing activities, and planned maintenance.
• Respond rapidly to eGate incidents and outages to minimise passenger disruption.

Skills

Windows 10/11

Hardware install

Troubleshooting

Biometric devices

SLA environments

ITSM tools

ServiceNow

Jira

Communication skills

Customer service

Tools

ServiceNow

Jira

Job description

• Job Category Airport & Aviation IT Support, First Line / 1st Line Support, Desktop Support
• Employee Type ESP - Permanent Employee

Contact information

• Contact Name Talent Acquisition Team
• Contact Email [e-mail]

Description

Employee Type: Full-time, Permanent

Shift Pattern: Monday to Sunday, 6 on 3 off, 06:00am - 2:30pm / 1:30 pm -10:00pm + £160 monthly shift allowance

Key Responsibilities

EGATE (AUTOMATED BORDER CONTROL) SUPPORT

• Monitor and support Automated Border Control (ABC) eGate systems.
• Troubleshoot hardware and software faults affecting passenger processing.
• Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners (where applicable).
• Maintain gate controllers, access mechanisms, sensors, and associated security devices.
• Support integration between eGate systems and immigration, border control, and airport operational systems.
• Perform preventative maintenance and system health checks to maximise availability and performance.
• Work closely with border agencies, airport security teams, and third-party vendors to resolve operational issues.
• Support software upgrades, security patching, testing activities, and planned maintenance.
• Respond rapidly to eGate incidents and outages to minimise passenger disruption.

OPERATIONAL TECHNOLOGY & AIRPORT SYSTEMS SUPPORT

• Provide 1st and 2nd line support for airport technology, including eGates, CUPPS, CUSS, Automated Bag Drop Solutions, and Baggage Reconciliation Systems (BRS).
• Install, configure, maintain, and troubleshoot hardware and software.
• Support peripherals including scanners, printers, barcode readers, passport readers, and biometric devices.
• Monitor system performance and restore services within agreed SLA targets.
• Maintain accurate incident records, technical documentation, and asset information.
• Assist with deployments, upgrades, testing activities, and technology refresh programmes.
• Ensure compliance with airport security, safety, cybersecurity, and regulatory requirements.

Requirements

SKILLS & EXPERIENCE

• Experience supporting Windows 10/11 environments.
• Hands‑on hardware installation, maintenance, and break/fix support experience.
• Strong troubleshooting and fault-finding skills.
• Experience supporting biometric devices, scanners, kiosks, access control systems, or other customer-facing technology.
• Experience working within SLA-driven support environments.
• Ability to prioritise incidents and work effectively in a fast-paced operational setting.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar.
• Strong communication and customer service skills.

WHY JOIN US?

This is an excellent opportunity to build specialist expertise in Automated Border Control (eGate) technology, one of the most critical and rapidly evolving areas of airport operations. We welcome applications from individuals with transferable technical support experience who are eager to broaden their skills, develop within a specialist environment, and contribute to the delivery of essential airport services.

We're committed to quality, continuous improvement, and exceptional customer service, reflected in our ISO 9001 certification.

ESP Global Services is an Equal Opportunity Employer.