Deskside Engineer

MAG (Airports Group); Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Pension up to 8%

Free parking

Public transport subsidies

Employee discounts

Volunteer days

Virtual GP service

Care concierge

Job summary

MAG (Airports Group)–London Stansted Airport is seeking a Deskside Engineer to deliver hands-on IT support across the airport, maintaining productivity for colleagues and ensuring rapid resolution of IT issues.

The role covers desktops, laptops and mobile devices, plus administration of Microsoft 365 and Azure services, while delivering excellent customer service in a busy operational environment.

Qualifications

• Experience in deskside/IT support or service desk environments.
• Ability to provide hands-on IT support for desktops, laptops and mobile devices.
• Experience administering user accounts in Active Directory and familiarity with Microsoft 365.
• Knowledge of Azure administration and device deployment tools like SCCM.
• Strong communication and customer-service orientation.

Responsibilities

• Provide face-to-face technical support and issue resolution for end users across the airport.
• Support desktops, laptops, tablets, and mobile devices and administer Microsoft 365/Azure services.
• Troubleshoot hardware, software and OS issues in a fast-paced environment.
• Escalate issues to the Technical Support Team Leader when necessary.
• Ensure health and safety requirements are followed and contribute to a safe working environment.

Skills

End-user support

Troubleshooting

Communication

Customer service

Prioritisation

Teamwork

Education

ITIL Foundation

Tools

Windows 10/11

Microsoft Office

Microsoft 365

Active Directory

Azure

SCCM

Job description

Select how often (in days) to receive an alert:

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK-owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities through airport and airline decarbonisation, education, skills and employment support, community engagement initiatives and volunteering opportunities.

At MAG, we recognise that creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues. We are committed to building inclusive environments where our people can thrive.

You'll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 8%)
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

As a Deskside Engineer, you'll play a key role in keeping London Stansted Airport connected. Working as part of our Technical Operations team, you'll provide hands-on IT support across the airport, helping colleagues stay productive and ensuring technology issues are resolved quickly and effectively.

From supporting desktops, laptops and mobile devices to administering Microsoft 365 and Azure services, you'll be at the forefront of delivering excellent customer service in a fast-paced operational environment. You'll work directly with colleagues across the airport, providing face-to-face support, troubleshooting technical issues and helping minimise disruption to critical business systems.

Key accountabilities

• Manage incidents and service requests, ensuring disruption to IT services is kept to a minimum.
• Provide face-to-face technical support and resolution for end users across the airport.
• Support desktops, laptops, tablets, mobile devices and other end-user technologies.
• Carry out user account administration across relevant systems including Microsoft 365 and Azure.
• Troubleshoot hardware, software and operating system issues.
• Assist third-party suppliers with fault investigation and resolution where required.
• Follow documented processes, policies and procedures to ensure a consistent and high-quality service.
• Escalate issues that could impact service delivery to the Technical Support Team Leader.
• Contribute to a safe working environment and comply with all health and safety requirements.

What will make you successful in the role?

We're looking for someone who enjoys solving problems, helping people and delivering great customer service.

You may already have experience in a deskside support, IT support or service desk environment, or you may be looking to build on a strong technical background in a hands-on support role.

You'll ideally bring:

• Experience supporting Windows 10 and Windows 11 environments.
• Knowledge of Microsoft Office and Microsoft 365 applications.
• Experience administering user accounts within Active Directory.
• Exposure to Azure administration
• Knowledge of device deployment and support tools such as SCCM.
• Experience troubleshooting desktop, laptop and mobile device issues.
• Strong communication skills with a customer-focused approach.
• The ability to prioritise workloads and manage multiple tasks effectively.
• A logical and methodical approach to troubleshooting and problem solving.
• ITIL Foundation qualification or equivalent practical experience.

Most importantly, you'll be a team player who enjoys working with people, takes pride in delivering excellent service and is motivated by finding solutions that keep our airport moving

Equal Oportunties and Reasonable Adjustments

At MAG, we believe in creating a workplace where everyone can thrive. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive recruitment process.

As a Disability Confident employer, we're committed to ensuring that candidates can perform at their best throughout the recruitment process. If you require any reasonable adjustments to support your application or interview, please let us know and we'll be happy to help.