Airport Customer Service Agent - Flexible Part-Time

Swissport; Belfast City; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Free onsite parking

Employee wellness initiatives

Comprehensive training and development

Job summary

Swissport is hiring a part-time Customer Service Agent at Belfast City Airport. You will assist passengers with check-in, boarding, and information services, ensuring a smooth journey from arrival to departure.

Flexibility across shifts, including weekends and evenings, is required as you help maintain efficient airport operations. This role emphasizes empathy, clear communication, and teamwork in a fast-paced environment.

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent English communication, both verbal and written.
• Ability to work in a fast-paced environment and stay calm.
• Willingness to work various shifts, including weekends and evenings.
• Strong problem-solving and attention to detail.

Responsibilities

• Greet passengers and provide friendly assistance throughout their journey.
• Assist with check-in, luggage handling, and boarding procedures.
• Advise on flight schedules and baggage policies.
• Ensure compliance with security and safety regulations.
• Collaborate with team to maintain efficient operations.
• Resolve passenger concerns empathetically and promptly.
• Perform admin tasks like data entry and reporting.
• Follow environmental processes per QHSE Manual.

Skills

Customer service

English proficiency

Problem solving

Attention to detail

Shift flexibility

Job description

Swissport is hiring a part-time Customer Service Agent at Belfast City Airport. You will assist passengers with check-in, boarding, and information services, ensuring a smooth journey from arrival to departure.

Flexibility across shifts, including weekends and evenings, is required as you help maintain efficient airport operations. This role emphasizes empathy, clear communication, and teamwork in a fast-paced environment.