Air Imports Agent

David Charles Associates Limited; Hounslow; On-site; GBP 28,000 - 32,000; Full time

Job summary

David Charles Associates Limited is seeking an Air Imports Clerk in the London Heathrow area to focus on temperature sensitive biological and pharmaceutical shipments. You will join an existing team of Customer Ops Agents and manage quotes, bookings, and paperwork with an emphasis on accuracy and service.

The role requires driving, flexibility with hours, and the ability to work to deadlines while maintaining exceptional customer service levels.

Qualifications

• Experience in air freight imports is preferred.
• Experience with customs documentation is an advantage.
• Strong customer service skills and ability to meet deadlines.

Responsibilities

• Prepare and present quotes for Air & Road consignments.
• Provide excellent customer service for verbal and written communications.
• Complete assigned tasks within agreed timeframes.
• Book and process sales according to customer and company timelines.
• Maintain data and security integrity for customer and company information.

Job description

Our client is a global Freight Forwarder based in the London Heathrow area. Due to the ongoing success and demands of their business, they are looking for a new Air Imports Clerk to focus on their temperature sensitive biological & pharmaceutical shipments, joining an existing team of Customer Ops Agents.

Ideally, we are looking for someone with relevant industry experience and background who is happy to work in a robust and progressive company.

Main Responsibilities:

• To prepare and present quotes for Air & Road consignments
• To provide Customer Service Excellence for both verbal and written communications
• Complete assigned tasks within agreed timeframes
• Complete bookings and sales according to both customer & company timescales
• To ensure data & security integrity of both customer & company information is always controlled
• Co-ordinate with other company offices & groups
• Co-ordinate transport with both UK & Overseas approved strategic service partners
• To provide guidance on appropriate paperwork for customs clearance
• Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licences, Customs Entry Documentation, and any other supporting shipping documentation
• Prepare & complete Customs Control submissions for Imports & Exports
• To work with all types of cargo and all necessary associated tasks
• To use company vehicles on occasion to deliver and collect paperwork and or shipments
• To undertake any training courses required to understand and complete job tasks
• To co-ordinate Group project tasks as and when directed

The role will require you to work Monday to Friday 8am - 4.30pm and 9.30am - 6pm on alternate weeks (any additional work is paid overtime). You will need to be a car driver and able to work to deadlines whilst always ensuring an exemplary level of customer service.