Air Import Operator

Ourbob; Hounslow; On-site; GBP 39,950,000 - 45,461,000; Full time

Benefits offered by this job

4 on, 4 off shift pattern

Competitive hourly rate £14.00

Global logistics organisation

Friendly, supportive team

Job summary

Ourbob is seeking an experienced Air Import Operator to join the Heathrow Gateway team in Hounslow (TW4). You will coordinate international import shipments, complete documentation, and ensure customs compliance while delivering first‑class service to customers.

The role requires handling multiple shipments in a fast-paced environment with a 4 on 4 off shift pattern and 7:00am–7:00pm hours, at a competitive £14 per hour. Join a global logistics leader and grow with the business.

Qualifications

• Experience within Air Freight Import Operations.
• Understanding of import procedures and customs documentation.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Ability to prioritise workload and solve problems efficiently.
• Experience using CargoWise would be advantageous.
• AVSEC qualification is desirable.
• High level of accuracy and attention to detail.

Responsibilities

• Coordinate and manage air import shipments from arrival through to final delivery
• Prepare and process Air Waybills (AWBs), customs entries and all required import documentation
• Ensure all customs documentation is completed accurately and in line with current regulations
• Liaise with customers, airlines, overseas agents and internal departments to provide shipment updates
• Track and monitor import shipments, resolving any issues quickly and professionally
• Maintain accurate shipment records and operational data
• Ensure compliance with customs legislation, aviation security requirements and company procedures
• Deliver excellent customer service while managing multiple shipments and deadlines

Skills

Air freight import operations

Strong organizational skills

Customer service

Communication skills

Time management

Education

AVSEC (Warehouse & Transport) qualification

Tools

CargoWise

Job description

Air Import Operator

Hounslow, TW4

£14.00 per hour

Full-Time | 4 on 4 off | 7:00am – 7:00pm

Join a Global Leader in LogisticsCentric Talent is currently recruiting for an experienced Air Import Operator to join our client's busy Air Operations team based at their Heathrow Gateway in Hounslow (TW4).

Our client is one of the world's leading logistics providers, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They deliver innovative supply chain solutions across air, ocean, road and contract logistics, placing customer service and operational excellence at the heart of everything they do.

This is an excellent opportunity for an experienced Air Import professional to join a global organisation offering a fast-paced and rewarding working environment.

The RoleAs an Air Import Operator, you will play a key role in coordinating international import shipments, ensuring documentation is completed accurately, customs requirements are met, and customers receive a first-class service throughout the shipping process.

Key Responsibilities

• Coordinate and manage air import shipments from arrival through to final delivery
• Prepare and process Air Waybills (AWBs), customs entries and all required import documentation
• Ensure all customs documentation is completed accurately and in line with current regulations
• Liaise with customers, airlines, overseas agents and internal departments to provide shipment updates
• Track and monitor import shipments, resolving any issues quickly and professionally
• Maintain accurate shipment records and operational data
• Ensure compliance with customs legislation, aviation security requirements and company procedures
• Deliver excellent customer service while managing multiple shipments and deadlines

What We're Looking For

We're looking for an experienced Air Import professional who enjoys working in a fast-paced freight forwarding environment.

Essential Skills & Experience

• Previous experience within Air Freight Import Operations
• Good understanding of import procedures and customs documentation
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Ability to prioritise workload and solve problems efficiently
• Experience using CargoWise would be advantageous
• AVSEC (Warehouse & Transport) qualification is desirable
• High level of accuracy and attention to detail

Working Hours

• 4 on, 4 off shift pattern
• 7:00am – 7:00pm
• Full-time position

What’s on Offer?

• £14.00 per hour
• 4 on, 4 off shift pattern offering an excellent work-life balance
• Opportunity to work for a globally recognised logistics organisation
• Friendly, supportive and professional team environment
• Career development within a leading international logistics business