Export Administrator

Right Now Recruitment; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Right Now Group in Heathrow area is seeking an Export Administrator to support the Air Imports department. This busy role handles shipment records, communication with overseas agents, customers and delivery partners, and ensures smooth movement of air freight from arrival to delivery.

You will manage the department mailbox, coordinate deliveries, and maintain accurate documentation while delivering a high level of customer service in a fast-paced environment.

Qualifications

• Previous office administration experience in logistics or freight preferred.
• Strong written and spoken communication with internal and external contacts.
• Excellent organisational skills with the ability to manage a busy mailbox.

Responsibilities

• Manage and monitor the Air Imports department mailbox.
• Communicate with overseas agents regarding shipments and delivery requirements.
• Arrange and coordinate deliveries with transport providers and customers.
• Maintain accurate shipment records and update internal systems.
• Track shipments and provide timely updates to stakeholders.
• Liaise with internal teams, overseas offices, customers and transport partners.
• Follow delivery schedules and address delays or issues promptly.
• Ensure documentation is accurate and up to date.
• Respond to queries professionally and provide updates.
• Support the wider Air Imports team with general admin tasks.

Skills

Communication

Organisation

Attention to detail

Telephone & email handling

Tools

Microsoft Office

Job description

Export Administrator

Right Now Group are currently recruiting for an Office Administrator to join the Air Imports department for one of our Client based near the Heathrow area.

This is a busy and fast-paced administrative role supporting the smooth movement of air freight shipments from arrival through to final delivery. The successful candidate will communicate with overseas agents, customers and delivery partners while maintaining accurate shipment records and managing a busy shared mailbox.

Location: Heathrow area

Working Hours: Monday -Friday 09:00-17:30

Pay Rate: £15.18 per hour

Key Responsibilities

• Manage and monitor the Air Imports department mailbox
• Communicate with overseas agents regarding incoming shipments and delivery requirements
• Arrange and coordinate deliveries with transport providers and customers
• Maintain accurate records of shipment movements and delivery updates
• Track shipments and ensure information is updated promptly on internal systems
• Liaise with internal teams, overseas offices, customers and transport partners
• Monitor delivery schedules and follow up on delays or issues
• Ensure shipment information and documentation are accurate and up to date
• Respond to queries professionally and provide timely updates
• Support the wider Air Imports team with general administration and day-to-day operational tasks
• Maintain a high level of customer service throughout the import process

Requirements

• Previous experience in office administration, logistics or a freight environment
• Excellent communication and organisational skills
• Strong attention to detail and the ability to maintain accurate records
• Confidence communicating by email and telephone with internal and external contacts
• The ability to manage a busy mailbox and prioritise multiple tasks
• Good computer skills, including Microsoft Office
• The ability to work independently as well as part of a team
• A proactive approach and the ability to work effectively in a fast-paced environment
• Previous experience in air freight, imports or logistics would be advantageous but is not essential

Opportunity to develop your experience within logistics and air freight