Air Import Ops Specialist - Shipments & Service

FedEx Express México; London Borough of Hounslow; On-site; GBP 26,000 - 34,000; Full time

Job summary

FedEx Express México is seeking an Operations Agent in the United Kingdom (Feltham area) to coordinate shipment transportation and ensure customer requirements are met. The role involves handling documentation, arranging pickups and deliveries, and maintaining compliance with local and international regulations.

You will work closely with the sales team to identify opportunities and provide timely shipment updates to customers.

Responsibilities

• Coordinate transportation of shipments under your control.
• Ensure customer requirements are met and deliver outstanding service.
• Process, handle, and distribute all required transport documents.
• Arrange pickups and deliveries.
• Keep documents updated per regulations and procedures.
• Identify new business opportunities with sales team.
• Inform customers about shipment status and exceptions.
• Provide spot quotations in a timely manner and pass on sales leads.
• Handle customer inquiries and resolve complaints with other functions.

Job description

FedEx Express México is seeking an Operations Agent in the United Kingdom (Feltham area) to coordinate shipment transportation and ensure customer requirements are met. The role involves handling documentation, arranging pickups and deliveries, and maintaining compliance with local and international regulations.

You will work closely with the sales team to identify opportunities and provide timely shipment updates to customers.