Air Import Operations Agent

685 FedEx Logistics UK Limited; London Borough of Hounslow; Presencial; GBP 26.000 - 34.000; Tempo integral

Resumo da vaga

FedEx Express México is seeking an Operations Agent in the United Kingdom (Feltham area) to coordinate shipment transportation and ensure customer requirements are met. The role involves handling documentation, arranging pickups and deliveries, and maintaining compliance with local and international regulations.

You will work closely with the sales team to identify opportunities and provide timely shipment updates to customers.

Responsabilidades

• Coordinate transportation of shipments under your control.
• Ensure customer requirements are met and deliver outstanding service.
• Process, handle, and distribute all required transport documents.
• Arrange pickups and deliveries.
• Keep documents updated per regulations and procedures.
• Identify new business opportunities with sales team.
• Inform customers about shipment status and exceptions.
• Provide spot quotations in a timely manner and pass on sales leads.
• Handle customer inquiries and resolve complaints with other functions.

Descrição da vaga

Location

FTN-EMEIA/GBR/LHR/LHR/Feltham

Job Description

• The primary responsibility of the Operations Agent is to arrange and coordinate the transportation of the shipments under his/her control, while ensure that the customer requirements are met.
• Ensure that the customer requirements are met, delivering an outstanding customer experience day in day out.
• Processes, handles and distributes all required documents in the transportation area
• Performs pickup / delivery arrangement
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations (from local and international authorities) and internal procedures
• Performs any other tasks & responsibilities required ensuring high business performance and delivering the customer an outstanding experience
• Work closely with sales team to identify new business opportunities and sales leads
• Proactively informs customer on shipment status and exceptions.
• Provides and follows up on spot quotations in a timely manner.
• Performs up- and cross-selling on inbound customer calls and passes on sales leads.
• Handles customer inquiries.
• Owns customer complaints received directly and indirectly from customers (domestic and overseas) and collaborates with other functions to resolve them timely

Scheduled Weekly Hours:37.5 Work Shift:Full Time 5 days (United Kingdom) Posting Close Date:30-dec.-2026