Air Import Operations Specialist - UK to Door Delivery

FedEx Logistics; Frome; On-site; GBP 26,000 - 38,000; Full time

Job summary

FedEx Logistics is seeking an Air Import Operations Agent based in Frome, England, to manage shipments from UK arrival to customer door, ensuring milestones are met including customs clearance, billing and transport arrangements. You will coordinate pickups and deliveries, ensure accurate documentation, and proactively inform customers of shipment status.

You will provide spot quotations and engage in up- and cross-selling, while resolving inquiries and complaints across functions to deliver

Responsibilities

• Arrange and coordinate the transportation of shipments under their control, ensuring customer requirements are met.
• Deliver an outstanding customer experience day in, day out.
• Process, handle and distribute all required documents in the transportation area.
• Perform pickup and delivery arrangements.
• Take corrective actions when deviations from customer requirements occur.
• Ensure documents are completed and updated in a timely and compliant manner per regulations and internal procedures.
• Collaborate with the sales team to identify new business opportunities and sales leads.
• Proactively inform customers on shipment status and exceptions.
• Provide and follow up on spot quotations in a timely manner.
• Engage in up- and cross-selling on inbound customer calls and relay sales leads.
• Handle customer inquiries and own customer complaints, coordinating with other functions to resolve them timely.

Job description

FedEx Logistics is seeking an Air Import Operations Agent based in Frome, England, to manage shipments from UK arrival to customer door, ensuring milestones are met including customs clearance, billing and transport arrangements. You will coordinate pickups and deliveries, ensure accurate documentation, and proactively inform customers of shipment status.

You will provide spot quotations and engage in up- and cross-selling, while resolving inquiries and complaints across functions to deliver