Air Import Operations Agent

FedEx Logistics; Frome; On-site; GBP 26,000 - 38,000; Full time

Job summary

FedEx Logistics is seeking an Air Import Operations Agent based in Frome, England, to manage shipments from UK arrival to customer door, ensuring milestones are met including customs clearance, billing and transport arrangements. You will coordinate pickups and deliveries, ensure accurate documentation, and proactively inform customers of shipment status.

You will provide spot quotations and engage in up- and cross-selling, while resolving inquiries and complaints across functions to deliver

Responsibilities

• Arrange and coordinate the transportation of shipments under their control, ensuring customer requirements are met.
• Deliver an outstanding customer experience day in, day out.
• Process, handle and distribute all required documents in the transportation area.
• Perform pickup and delivery arrangements.
• Take corrective actions when deviations from customer requirements occur.
• Ensure documents are completed and updated in a timely and compliant manner per regulations and internal procedures.
• Collaborate with the sales team to identify new business opportunities and sales leads.
• Proactively inform customers on shipment status and exceptions.
• Provide and follow up on spot quotations in a timely manner.
• Engage in up- and cross-selling on inbound customer calls and relay sales leads.
• Handle customer inquiries and own customer complaints, coordinating with other functions to resolve them timely.

Job description

Air Import Operations agents responsible for shipments from UK arrival to customer door. Ensuring key milestones met whilst performing tasks such as customs clearance, billing, customer service & transportation arrangements.

• The primary responsibility of the Operations Agent is to arrange and coordinate the transportation of the shipments under his/her control, while ensure that the customer requirements are met.


• Ensure that the customer requirements are met, delivering an outstanding customer experience day in day out.


• Processes, handles and distributes all required documents in the transportation area


• Performs pickup / delivery arrangement


• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements


• Ensures documents are completed and updated in a timely and efficient manner and according to regulations (from local and international authorities) and internal procedures


• Performs any other tasks & responsibilities required ensuring high business performance and delivering the customer an outstanding experience


• Work closely with sales team to identify new business opportunities and sales leads


• Proactively informs customer on shipment status and exceptions.


• Provides and follows up on spot quotations in a timely manner.


• Performs up- and cross-selling on inbound customer calls and passes on sales leads.


• Handles customer inquiries.


• Owns customer complaints received directly and indirectly from customers (domestic and overseas) and collaborates with other functions to resolve them timely

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!