Air Freight Key Account Specialist

DSV - Global Transport and Logistics; Hounslow; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension with Life Cover and CI

Job summary

DSV - Global Transport and Logistics in Heathrow seeks a Key Account Freight Forwarder to deliver proactive service to key account customers, focusing on air operations and continuous improvements. You will handle orders, records, and KPI reporting.

Join a global logistics leader with 160,000 colleagues across 90 countries. The role is on-site, Monday–Friday, 37.5 hours, with benefits including enhanced annual leave, pension and wellbeing support.

Qualifications

• Previous experience in airfreight and knowledge of air industry.
• Strong customer service skills.
• Effective written and verbal communication skills.
• Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations.
• Ability to make considered and consistent decisions.
• Fast and accurate data entry
• Intermediate level of Word, Excel, Outlook and PowerPoint

Responsibilities

• Receive and process all customer orders through various platforms and processing these in a timely manner.
• Maintain accurate records of all work carried out for each Key Account.
• Produce and maintain accurate KPI and financial reports, tracking all activity.
• Communicate effectively both verbally and electronically with customers & team members
• Provide help and advisory to support customers
• Continuous reviewing and improvement of customer service processes within the department
• Assisting the Team Leader to capture and analyse department KPI’s
• Work closely with the team and the Administration Department to ensure financial metrics (unbilled, EICI, etc) are met
• Ensure that once all shipment processes are completed that all expected costs are in line with expected profit levels

Skills

Airfreight knowledge

Customer service

Communication

Organization

Data entry

Multitasking

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

DSV - Global Transport and Logistics in Heathrow seeks a Key Account Freight Forwarder to deliver proactive service to key account customers, focusing on air operations and continuous improvements. You will handle orders, records, and KPI reporting.

Join a global logistics leader with 160,000 colleagues across 90 countries. The role is on-site, Monday–Friday, 37.5 hours, with benefits including enhanced annual leave, pension and wellbeing support.