Key Account Airfreight Forwarder — Customer Impact

Dsv Air & Sea SAU; Hounslow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension

Job summary

DSV is hiring a Key Account Freight Forwarder based at Heathrow to provide proactive service to key account customers, manage airfreight operations, and align costs with profitability. You will handle orders, maintain records, and deliver KPI-driven performance across the team.

Ideal candidates have airfreight experience, strong communication, and the ability to multitask in a fast-paced environment. This is a full-time on-site role with opportunities for growth within a global logistics leader.

Qualifications

• Previous experience in airfreight and knowledge of air industry.
• Strong customer service skills.
• Effective written and verbal communication skills.
• Excellent organisational skills and ability to prioritise and manage high workloads.
• Ability to make considered and consistent decisions.
• Fast and accurate data entry.
• Intermediate level of Word, Excel, Outlook and PowerPoint.

Responsibilities

• Receive and process all customer orders via various platforms in a timely manner.
• Maintain accurate records for each Key Account.
• Produce and maintain KPI and financial reports for activity tracking.
• Communicate effectively with customers and team members.
• Provide help and advice to support customers.
• Continuously review and improve customer service processes within the department.
• Assist the Team Leader to capture and analyse department KPI’s.
• Work with the team and Administration to meet financial metrics (unbilled, EICI, etc).
• Ensure costs align with expected profit levels after shipments are completed.

Skills

airfreight experience

customer service

communication skills

data entry

Word

Excel

Outlook

PowerPoint

Tools

Word

Excel

Outlook

PowerPoint

Job description

DSV is hiring a Key Account Freight Forwarder based at Heathrow to provide proactive service to key account customers, manage airfreight operations, and align costs with profitability. You will handle orders, maintain records, and deliver KPI-driven performance across the team.

Ideal candidates have airfreight experience, strong communication, and the ability to multitask in a fast-paced environment. This is a full-time on-site role with opportunities for growth within a global logistics leader.