Air Export Operations Specialist

Yusen Logistics Group; Greater London; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Volunteer Leave

International remote work (up to 10)

Eye test

Overtime opportunities

Employee referral scheme

Cycle to work

Health cash plan

Mental health support

On-site first aid

Job summary

Yusen Logistics is seeking an Air Export Operator for our Staines site. You will manage end-to-end air export shipments, coordinating with airlines, handling agents, hauliers and customers to ensure accurate and timely movement of freight.

The role requires knowledge of export documentation, customs declarations, and strong customer service skills. Salary ranges £34,000–£37,000 depending on experience, with a Monday–Friday pattern.

Qualifications

• Experience in air export operations and handling shipments.
• Knowledge of exporting documentation and government regulations.
• Strong communication with customers and stakeholders.
• Attention to detail and time management.

Responsibilities

• Manage air export shipments from booking through to departure and post-flight completion.
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations using Cargo One.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery.

Skills

Air export operations

Customer service

Time management

Attention to detail

Communication skills

Tools

CargoWise

Cargo One

Job description

Yusen Logistics is seeking an Air Export Operator for our Staines site. You will manage end-to-end air export shipments, coordinating with airlines, handling agents, hauliers and customers to ensure accurate and timely movement of freight.

The role requires knowledge of export documentation, customs declarations, and strong customer service skills. Salary ranges £34,000–£37,000 depending on experience, with a Monday–Friday pattern.