Air Export Operations Specialist

Red Recruit; Staines-upon-Thames; On-site; GBP 21,000 - 35,000; Full time

Job summary

Red Recruit is recruiting for two Air Export Clerk roles based in Staines. You will manage export air freight shipments end-to-end from booking to departure, ensuring accuracy and compliance with airline requirements.

The role requires knowledge of export procedures, air freight documentation and experience with freight forwarding systems. Strong communication, teamwork and the ability to work under pressure are essential.

Qualifications

• Experience in air freight exports or freight forwarding preferred.
• Knowledge of export procedures and air freight documentation.
• Familiarity with airline booking processes and cargo handling.
• Experience using freight forwarding systems.
• Strong communication and customer service skills.
• Ability to prioritise workload and work under pressure.
• Good attention to detail and organisational skills.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Ability to work independently and as part of a team.

Responsibilities

• Arrange and process export air freight shipments from origin through to departure.
• Create and manage export files within operational systems.
• Ensure all shipment documentation is accurate and completed on time, including MAWB, HAWB and export customs documentation.
• Liaise with customers, airlines, handling agents, hauliers, overseas offices and internal departments.
• Book cargo with airlines.
• Arrange collections and coordinate transport requirements.
• Ensure customs compliance and export security requirements are met.
• Track shipments and provide proactive updates to customers.
• Resolve operational issues, delays or service failures quickly and professionally.
• Ensure milestones and shipment updates are entered correctly within operational systems.
• Support timely and accurate billing by ensuring buy and sell rates are entered correctly.
• Maintain KPI and service level performance standards.
• Follow company SOPs, compliance procedures and security regulations.
• Support team members during peak periods and holiday cover.

Skills

Air freight knowledge

Communication

Organisational skills

Attention to detail

Teamwork

Pressure management

Excel & Outlook

Tools

Freight forwarding systems

Airline booking systems

Job description

Red Recruit is recruiting for two Air Export Clerk roles based in Staines. You will manage export air freight shipments end-to-end from booking to departure, ensuring accuracy and compliance with airline requirements.

The role requires knowledge of export procedures, air freight documentation and experience with freight forwarding systems. Strong communication, teamwork and the ability to work under pressure are essential.