Air Export Operations Coordinator

WR Logistics; Hounslow; On-site; GBP 23,000 - 38,000; Full time

Job summary

WR Logistics is seeking an experienced Air Export Operations Coordinator to join our global freight forwarding team at London Heathrow. You will manage air export shipments end-to-end, coordinating with customers, airlines, and overseas offices to ensure timely and compliant movement of goods.

The role requires proven air freight export experience, strong export documentation knowledge, and a proactive, commercially aware approach to deliver high service levels and accurate invoicing.

Qualifications

• Experience in Air Freight Export Operations.
• Knowledge of end-to-end air export process.
• Experience with export documentation and customs procedures.
• Strong customer service and communication skills.
• Ability to manage multiple shipments in a busy environment.
• Proactive, organised and commercially aware approach.

Responsibilities

• Managing air export shipments from booking through to final departure.
• Preparing and processing export documentation and Air Waybills.
• Booking freight with airlines and negotiating rates.
• Completing export customs entries and ensuring compliance.
• Tracking shipments and updating customers.
• Liaising with airlines, overseas agents and internal departments.
• Handling customer enquiries and resolving operational issues.
• Ensuring files are invoiced correctly and accurately.

Skills

Air freight operations

End-to-end airway process

Export documentation

Customs procedures

Customer service

Multitasking

Organisational skills

Commercial awareness

Job description

Air Export Operations Coordinator

Location: London Heathrow / Feltham

Salary: Up to £38,000

Hours: Monday - Friday | 9:00am - 5:30pm

Job Type: Permanent

The Opportunity

We are recruiting for an experienced Air Export Operations Coordinator to join a well-established and rapidly growing global freight forwarding and logistics business at London Heathrow.

This is an excellent opportunity to join a business with a strong international network, an excellent reputation within freight forwarding and genuine opportunities for long-term career development.

You will take responsibility for managing air export shipments from start to finish, working closely with customers, airlines, overseas offices and internal teams to ensure freight is moved efficiently, compliantly and on schedule.

The Role

You will be responsible for:

• Managing air export shipments from booking through to final departure
• Preparing and processing export documentation and Air Waybills
• Booking freight with airlines and negotiating rates where required
• Completing export customs entries and ensuring compliance requirements are met
• Tracking shipments and proactively updating customers
• Liaising with airlines, overseas agents and internal departments
• Handling customer enquiries and resolving operational issues
• Ensuring files are completed accurately and invoiced correctly
• Building strong relationships with customers and delivering a high level of service

Requirements

• Previous experience within Air Freight Export Operations
• Good knowledge of the end-to-end air export process
• Experience with export documentation and customs procedures
• Strong customer service and communication skills
• The ability to manage multiple shipments in a busy operational environment
• A proactive, organised and commercially aware approach

What's On Offer

• Salary up to £38,000
• Monday to Friday working hours
• Opportunity to join a highly respected global logistics organisation
• Excellent long-term career and progression opportunities
• Supportive and professional working environment