Air Export Operator

WR Logistics; Allbrook; Hybrid; GBP 22,000 - 36,000; Full time

Job summary

WR Logistics in Eastleigh is seeking an experienced Air Export Operator to join our established team. You will own shipments from initial booking through to final delivery, ensuring smooth execution and exceptional service for our global customers.

The role requires knowledge of air export processes, documentation, and customs procedures, plus strong attention to detail, communication, and the ability to manage multiple shipments and deadlines in a collaborative environment.

Qualifications

• Experience in air freight/export operations.
• Knowledge of air export process from booking to delivery.
• Experience with export documentation and customs procedures.
• Excellent attention to detail and organisational skills.
• Strong customer service and communication abilities.
• Ability to manage multiple shipments and deadlines.
• Proactive approach to problem-solving.
• Team player and able to work within an established team.

Responsibilities

• Manage end-to-end air export shipments.
• Arrange bookings with airlines, agents and partners.
• Prepare and check export documentation.
• Coordinate collections, deliveries and onward transport.
• Liaise with customers, airlines and overseas agents.
• Track shipments and manage delays.
• Prepare Air Waybills and shipping documentation.
• Coordinate export customs clearance.
• Maintain shipment records in internal systems.
• Provide customers with regular shipment updates.
• Collaborate with wider operations team.

Skills

Air freight knowledge

Customer service

Communication

Time management

Job description

Position: Air Export Operator

Location: Eastleigh

Hours: Hybrid Working | Monday to Friday 8:30am - 17:00pm

Salary: Up to £36,000

The Opportunity

We're exclusively representing a highly established and respected specialist logistics business in Eastleigh, Southampton, who are looking to strengthen their experienced operations team with the appointment of an Air Export Operator.

This is an excellent opportunity to join a well-established organisation with a strong reputation within the global logistics and freight forwarding industry. The business has built its name through specialist expertise, high service standards and long-standing relationships with customers around the world.

You'll be joining an established team where your experience will be valued, with the opportunity to develop your career within a successful and growing international business.

The Role

As an Air Export Operator, you'll take ownership of shipments from initial booking through to final delivery, ensuring everything runs smoothly and customers receive an exceptional level of service.

Your responsibilities will include:

• Managing the end-to-end process for air export shipments
• Arranging bookings with airlines, agents and freight partners
• Preparing and checking export documentation
• Coordinating collections, deliveries and onward transportation
• Liaising with customers, airlines, overseas agents and other stakeholders
• Tracking shipments and proactively managing any delays or issues
• Preparing Air Waybills and relevant shipping documentation
• Coordinating export customs clearance and ensuring compliance
• Maintaining accurate shipment records and updating internal systems
• Providing customers with regular updates throughout the shipment process
• Working closely with colleagues across the wider operations team to ensure a seamless service

About You

We're looking for an experienced Air Export Operator who understands the importance of accuracy, communication and customer service.

You’ll ideally have:

• Previous experience within air freight/export operations
• Strong knowledge of the air export process from booking through to delivery
• Experience with export documentation and customs procedures
• Excellent attention to detail and organisational skills
• Strong customer service and communication abilities
• The ability to manage multiple shipments and deadlines simultaneously
• A proactive approach to problem-solving
• The ability to work effectively within an established team