Air Import Operator

WR Logistics; Greater London; On-site; GBP 36,000 - 39,000; Full time

Job summary

WR Logistics is seeking an Air Import Operations Coordinator to manage end-to-end air import shipments from arrival to final delivery at Hatton Cross, London. The role requires coordinating with customers, customs, overseas agents and internal teams to ensure compliant, cost-effective movement of goods.

The ideal candidate will have 2+ years in freight forwarding or air freight operations, strong documentation skills, and be able to handle high volumes with accuracy and proactivity.

Qualifications

• At least 2 years' experience in freight forwarding, logistics or international freight operations.
• Experience in air freight/import operations.
• Understanding of import processes, customs and shipping documentation.

Responsibilities

• Manage end-to-end process for air import shipments from arrival to final delivery.
• Coordinate with customers, customs, overseas agents, carriers and internal teams.
• Prepare and check documentation for import and customs clearance.
• Track and trace shipments to ensure timely delivery.
• Provide customers with updates on shipment status and delivery arrangements.
• Support cost information and invoicing processes.

Skills

Air freight operations

Customer service

Communication skills

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Position: Air Import Operations Coordinator

Location: Hatton Cross

Salary: £36,000 - £39,000

Working Hours: Monday - Friday 8:30am - 17:30pm

Job Type: Permanent

The Opportunity

We're currently recruiting for an experienced Air Import Operations Coordinator to join a leading global logistics and supply chain business.

This is a great opportunity for someone with a solid background in air freight operations, who enjoys working in a fast-paced environment and taking ownership of shipments from arrival through to final delivery.

You'll be responsible for coordinating international air import shipments, working closely with customers, customs, overseas agents, carriers and internal teams to ensure freight moves efficiently, compliantly and cost-effectively.

The Role

As an Air Import Operations Coordinator, your responsibilities will include:

• Managing the end-to-end process for air import shipments, from arrival through to final delivery
• Coordinating with customers, customs, overseas agents, carriers and internal teams
• Preparing and checking documentation required for import and customs clearance
• Tracking and tracing shipments to ensure timely and accurate delivery
• Providing customers with regular updates on shipment status, routing and delivery arrangements
• Handling quotations, rates, routing and shipment coordination
• Liaising with overseas branches and agents to ensure a high level of customer service
• Ensuring accurate job costing, billing and cost information
• Identifying the most efficient and commercially viable transportation solutions
• Ensuring all shipments are handled in line with relevant customs, compliance and company requirements
• Working towards key operational KPIs, including cost accuracy and service performance
• Supporting the wider operations team and assisting with other duties when required

About You

We're looking for someone who has at least 2 years' experience within freight forwarding, logistics or international freight operations, ideally with strong exposure to air imports.

You’ll need:

• Previous experience in air freight/import operations
• A good understanding of import processes, customs and shipping documentation
• Strong communication skills, both written and verbal
• Excellent attention to detail and organisational skills
• The ability to manage a high volume of shipments and competing priorities
• A customer-focused approach with the ability to build strong working relationships
• Good knowledge of Microsoft Word and Excel
• The ability to work effectively as part of a team
• A proactive approach and the ability to work well under pressure