AI Solutions Engineer — Forward Deployed

Nice; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Nice is seeking an AI Forward Deployed Engineer responsible for designing and deploying AI-driven customer engagement solutions. This role is pivotal in integrating AI technologies with customer systems for improved service delivery.

The ideal candidate will work on both backend and frontend components, ensuring scalable and effective customer service solutions. Candidates should demonstrate expertise in AI systems, full-stack development, and customer engagement strategies.

Join Nice to be part of a collaborative culture that values innovation and continuous learning.

Qualifications

• Deep technical expertise across full-stack development and AI agent architectures.
• Proven experience in building integrations between AI agents and enterprise systems.
• Ability to collaborate directly with customers to translate business challenges into solutions.

Responsibilities

• Design and build AI-driven virtual agents that automate customer service workflows.
• Own the full lifecycle of AI agents from initial design through deployment.
• Build integrations between AI agents and enterprise systems including CRM and operational systems.
• Develop full-stack solutions that support agent interactions.
• Partner directly with customers to understand operational challenges.
• Collaborate with product and engineering teams to identify innovation opportunities.

Skills

Full Stack Development

AI & Agent Systems

Enterprise Integrations

REST APIs

Large Language Models

Job description

Nice is seeking an AI Forward Deployed Engineer responsible for designing and deploying AI-driven customer engagement solutions. This role is pivotal in integrating AI technologies with customer systems for improved service delivery.

The ideal candidate will work on both backend and frontend components, ensuring scalable and effective customer service solutions. Candidates should demonstrate expertise in AI systems, full-stack development, and customer engagement strategies.

Join Nice to be part of a collaborative culture that values innovation and continuous learning.