AI Agent Architect & Deployment Engineer

Nice Ltd.; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

NiCE Ltd. is seeking an AI Forward Deployed Engineer to design, build, and deploy AI-driven customer engagement solutions.

You will work across software engineering, AI agent development, and customer solution architecture to translate complex business challenges into scalable autonomous automation. You will own the lifecycle of AI agents, design prompting strategies, and implement secure, scalable integrations with CRM and other enterprise systems, delivering end-to-end AI automation for

Qualifications

• Experience delivering AI-powered automation across digital/voice channels.
• Strong full-stack engineering capabilities and architectural thinking.
• Ability to translate business needs into technical AI-enabled solutions.

Responsibilities

• Design and build AI-driven virtual agents for customer engagement.
• Develop integrations between agents and enterprise systems.
• Own agent lifecycle from design to deployment and optimization.
• Create reusable components and demos to showcase capabilities.

Skills

Full-stack development

AI agent design

API integration

Conversational AI

Customer-facing engineering

Tools

REST APIs

CRM integrations

Job description

NiCE Ltd. is seeking an AI Forward Deployed Engineer to design, build, and deploy AI-driven customer engagement solutions.

You will work across software engineering, AI agent development, and customer solution architecture to translate complex business challenges into scalable autonomous automation. You will own the lifecycle of AI agents, design prompting strategies, and implement secure, scalable integrations with CRM and other enterprise systems, delivering end-to-end AI automation for