Forward Deployment Engineer

Nice Ltd.; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

NiCE Ltd. is seeking an AI Forward Deployed Engineer to design, build, and deploy AI-driven customer engagement solutions.

You will work across software engineering, AI agent development, and customer solution architecture to translate complex business challenges into scalable autonomous automation. You will own the lifecycle of AI agents, design prompting strategies, and implement secure, scalable integrations with CRM and other enterprise systems, delivering end-to-end AI automation for

Qualifications

• Experience delivering AI-powered automation across digital/voice channels.
• Strong full-stack engineering capabilities and architectural thinking.
• Ability to translate business needs into technical AI-enabled solutions.

Responsibilities

• Design and build AI-driven virtual agents for customer engagement.
• Develop integrations between agents and enterprise systems.
• Own agent lifecycle from design to deployment and optimization.
• Create reusable components and demos to showcase capabilities.

Skills

Full-stack development

AI agent design

API integration

Conversational AI

Customer-facing engineering

Tools

REST APIs

CRM integrations

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

How will you make an impact?

AI Agent Design & Development

Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.

Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.

Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.

Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.

AI Agent Lifecycle Ownership

Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.

Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.

Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.

Monitor agent performance and evolve agents to handle increasingly complex customer interactions.

System Integration & Automation

Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.

Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.

Implement multi-step workflows that coordinate API calls across multiple systems of record.

Ensure secure, scalable, and reliable integrations across customer environments.

Full Stack Solution Development

Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.

Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.

Create reusable components and frameworks that accelerate development of new AI agent capabilities.

Maintain and enhance demo environments and development environments used for solution innovation.

Customer Solution Engineering

Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.

Translate business requirements into technical architectures and working solutions.

Build prototypes, proof-of-value implementations, and production-ready agent capabilities.

Act as a trusted technical advisor to both business and technology stakeholders.

Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.

Prototype new capabilities that extend the NiCE AI platform.

Provide direct field insights that inform product roadmap and future platform capabilities.

Contribute reusable patterns, integrations, and architectures that improve future deployments.

Technical Demonstration & Enablement

Design and build advanced technical demonstrations showcasing AI-driven customer experiences.

Develop reusable demo frameworks and environments that illustrate enterprise use cases.

Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.

Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

The AI Agent Engineer will work across several core technical domains:

AI & Agent Systems

Agent orchestration frameworks

Retrieval-augmented knowledge systems

Conversational AI architecture

Full Stack Development

Backend services and APIs

Web and conversational interfaces

Enterprise Integrations

REST APIs and microservices

CRM and business system integrations

Knowledge systems and data stores

Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10568

Reporting into: Director of FDE Strategy

Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.